Senior Sales Contact Centre Leader

Teleperformance; Petaling Jaya; On-site; USD 14,000 - 24,000; Full time

Job summary

An established industry player is seeking a dynamic leader to manage large teams in a fast-paced environment. This role emphasizes operational excellence and outstanding user experience, requiring a candidate with extensive experience in the BPO/ITES industry. You will oversee daily operations, ensuring adherence to service level agreements while fostering a positive team culture. If you are passionate about mentoring and driving continuous improvement, this opportunity offers a chance to make a significant impact in a collaborative and innovative setting.

Qualifications

• 8+ years in operations, preferably in BPO/ITES industry.
• 5+ years of people management experience with team leaders.

Responsibilities

• Manage overall performance and governance of Statements of Work.
• Provide exceptional people management and career development.

Skills

Leadership

People Management

Communication Skills

Empathy

Problem Solving

Education

Bachelor’s degree

Equivalent diploma

Job description

An established industry player is seeking a dynamic leader to manage large teams in a fast-paced environment. This role emphasizes operational excellence and outstanding user experience, requiring a candidate with extensive experience in the BPO/ITES industry. You will oversee daily operations, ensuring adherence to service level agreements while fostering a positive team culture. If you are passionate about mentoring and driving continuous improvement, this opportunity offers a chance to make a significant impact in a collaborative and innovative setting.