Senior Project Manager – ServiceNow ITSM Transformation

DHL; Cyberjaya; Hybrid; MYR 150,000 - 180,000; Full time

Job summary

A global logistics company is seeking a Senior Project Manager specializing in ServiceNow ITSM transformation. The role involves leading large-scale transformation projects, developing detailed plans, managing teams, and engaging stakeholders. Candidates should have a degree in IT, 8+ years of experience in IT project management, and excellent communication skills. Benefits include hybrid work arrangements and comprehensive medical coverage.

Benefits

Hybrid work arrangements

Outpatient and inpatient medical coverage

Personalized flexi benefit plan

Flexible public holiday scheduling

Free parking space

Qualifications

• 8+ years in IT project management with experience in large scale projects.
• Proven ability to manage high-performing multicultural teams.
• Excellent English communication skills.

Responsibilities

• Lead and manage large-scale transformation projects in Service Management.
• Develop project plans, timelines, and budgets.
• Communicate project status, risks, and issues to stakeholders.

Skills

IT project management

Stakeholder communication

Problem-solving

Customer relationship management

Negotiation skills

Agile methodologies

Education

Degree in Computer Science, Information Technology, or related field

Tools

ServiceNow

Agile project management tools

Job description

Your IT Future, Delivered Senior Project Manager – ServiceNow ITSM Transformation

With a global team of 5600+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. All our locations have earned the#GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.

Digitalization. Simply delivered
As we continue to evolve, we are looking for a dynamic Senior Project Manager to join our Service Automation Platforms & Transformation team to lead large-scale change and transformation projects in the IT Service Management area across the group.

This role requires exceptional communication skills to engage with stakeholders and users effectively as well as technical knowledge to manage all workstreams. You will join us on a journey to simplify and modernize our Service Management Platforms and drive transformation.

Grow together

As a Senior Project Manager, your responsibilities include:

• Lead and manage large-scale transformation projects in the Service Management space, largely focused on ServiceNow tooling.
• Develop and execute detailed project plans, timelines, and budgets ensuring projects are delivered on time, within scope, and within budget.
• Lead and manage technical delivery including the end‑to‑end delivery process of Discovery, Requirements, Solution Design, Development, RTP and Documentation.
• Communicate project status, risks, and issues clearly and effectively to all stakeholders.
• Work closely with end‑users and stakeholders to gather requirements, provide updates, and address concerns and ensure user satisfaction and adoption of new solutions.
• Conduct training sessions and provide support during and after the tool introduction.
• Foster a collaborative and inclusive team environment. Ensure effective communication and coordination within the project team.
• Collaborate on creation of a product road map based on the defined requirements and priorities.
• Liaise with IT technical teams, product owners, and business users to deliver updates and report projects progress.

Ready to embark on the journey?

Here’s what we are looking for:

• Degree in Computer Science, Information Technology, Business Informatics or a related field.
• 8+ years in IT project management and proven experience in managing complex large scale IT projects, including planning, execution, and delivery.
• Proven ability to lead and manage specialist-based, high-performing and multicultural teams.
• Good understanding of IT Service Management technologies. ServiceNow experience is a plus.
• Knowledgeable about Software Development Lifecycle (SDLC) and Agile methodologies, incl. experience with agile project management tooling.
• Excellent communication and presentation skills, with the ability to engage effectively with stakeholders and users.
• Experienced in Change and Roll‑out Management related to new technologies with global scope.
• Strong problem‑solving skills and the ability to make informed decisions.
• Proficient customer relationship and negotiation skills.
• High intercultural experience (working across teams globally).
• Excellent English language skills (both written and spoken).
• Please note that due to the holiday season, evaluation and responses may take longer than usual. Shortlisted candidates can expect to receive feedback by the end of January.

An array of benefits for you:

• Hybrid work arrangements to balance in‑office collaboration and home flexibility.
• Outpatient (unlimited) and inpatient medical coverage for employees.
• Personalized flexi benefit plan for you and your family.
• Choose any day off from earned public holidays, including Saturdays and ad‑hoc holidays to spend with your loved ones.
• Modern offices with free parking space.

Great Team

If the role sounds interesting to you, please let us know and join us in delivering the Service Management future of DHL logistics! Your potential future manager, Katharina, cannot wait to speak with you in case this sounds interesting!

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other protected characteristic.