Senior Key Account Manager (Lotus's account)

Reckitt; Kuala Lumpur; On-site; MYR 100,000 - 130,000; Full time

Job summary

A global hygiene products company based in Kuala Lumpur is seeking a Senior Key Account Manager. The role involves driving customer strategy for key accounts and achieving sales targets through relationships with retailers and cross-functional teams. Candidates should have over 5 years of experience in sales, excellent communication skills, and a Bachelor's degree in a commercial subject. This career path offers competitive benefits and an inclusive workplace environment.

Benefits

Parental benefits

Employee Assistance Program

Life insurance

Qualifications

• At least 5 years of sales experience with key international or local retailers.
• Experience influencing key figures in customer organizations.
• Strong communication skills in English and one other language preferred.

Responsibilities

• Manage relationship with buyers to achieve Reckitt business objectives.
• Achieve key sales metrics for the national account.
• Lead quarterly business reviews to identify growth opportunities.

Skills

Key Account Management

Ecommerce

Analysing sales data

Leadership skills

Consumer Insights

Category Analysis

Sales negotiation

Commercial acumen

Education

Bachelor's degree in a commercial subject

Job description

Senior Key Account Manager (Lotus's account)

We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

Our Sales teams help to deliver Reckitt's purpose by building shared success with our customers, making access to the highest quality hygiene, wellness, and nourishment possible in-stores and online. Within Sales, we're focused on achieving outperformance across all of our channels, operating in highly competitive categories. This focus results in a dynamic, fast paced environment where cross functional teams are encouraged to collaborate to achieve success. We have around 10,000 sales people across the world, within market roles and ranging in areas like Field Sales, Key Accounts, Trade Marketing and Category Development.

About the role

You’ll have the accountability to drive the customer strategy for a key national customer, driving and executing business growth plans as set by the Sales Leadership Team. Playing a key role in the Sales team, you will oversee the achievement of customer and channel plan.

Sales at Reckitt is challenging and rewarding career path, in which you will oversee sales forecasts and sales strategy, proposing and directing the execution of programs to maximize sales volume potential to achieve Plan.

Your responsibilities

• Develop and manage customer relationship with buyers; contribute to customer strategy ensuring local Reckitt business objectives are achieved
• Achieve / exceed all key sales measures and target for the national account (NR, COP, NWC and trade spend).
• Work in close partnership with brand and trade marketing to ensure development and implementation of customer category strategy and best in class 4P execution
• Partner with Demand Planning to ensure Customer Service levels and met / exceeded
• Work with Trade Marketing Managers to develop plans to drive category / trade business plans; work with field sales to manage customer as key stakeholder
• Developing promotional strategy in customers, and promotional execution (including trade budget management, range and space optimisation)
• Managing customer negotiations in relation to Reckitt commercial strategy and customers trading terms
• Overall Continuous improvement - identifying opportunities for efficiency and profitability and overall improvement in the management of categories
• Leverage scan data and shopper insights to drive data-informed decision-making and strategic planning
• Lead quarterly business reviews and annual joint business planning sessions to identify growth opportunities, align strategic objectives, and drive sustainable business development

The experience we're looking for

• Experience with a blue chip fast moving consumer goods company of at least 5 years proven track record /Sales Experience with key international or local retailers
• Experience of influencing and engaging key figures in customer organisations.
• Additional functional experience, preferably in Marketing, Trade Marketing and/or Finance is an advantage
• Educated to minimum Bachelors degree level in a commercial subject
• Results oriented, entrepreneurial and self-motivating.
• Tenacious and resilient, driven to achieve even when faced with obstacles
• Leadership and interpersonal skills capable of building strong working relationships and influencing and customers and internal teams.
• Strong commercial understanding of business issues/opportunities.
• Strong communication skills, both written and oral (in English) with at least one other language preferred
• Strong understanding of sales and marketing strategy and planning issues.
• Strong analytical skills with ability to develop strategies, tactics and measurable implementation.

The skills for success

Key Account Management, Ecommerce, Analysing sales data, Leadership skills, Consumer Insights, Shopper Insights, Category Analysis, Collaboration and partnership skills, Influencing, Consultative Selling, Customer strategy, Channel strategy, Sales strategy development, Perform product planning, Business accumen, commercial accumen, Sales negotiation, P and L Management, Strategy Execution, Operational Excellence.

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.