Senior IT Executive

Private Advertiser; Selangor; On-site; MYR 60,000 - 80,000; Full time

Job summary

A hospitality management company in Selangor is seeking an IT Manager to oversee daily IT operations and ensure the smooth functioning of hotel systems. The ideal candidate will have a Bachelor's degree in IT and at least 5 years of experience in the hospitality industry. Strong leadership skills and the ability to work under pressure are essential. The role includes managing the IT budget and supporting technical issues across all departments.

Qualifications

• Minimum 5 years’ experience in IT, preferably in a hotel or hospitality environment.
• Experience in budgeting, vendor management, and IT procurement is essential.
• Able to work under pressure, multitask and support after-hours emergencies.

Responsibilities

• Oversee daily IT operations, ensuring minimal downtime.
• Provide timely technical support and troubleshoot issues.
• Prepare and manage the annual IT budget.

Skills

PMS knowledge

POS management

Networking

Troubleshooting

Communication skills

Leadership

Education

Bachelor’s Degree in Information Technology

Job description

Oversee daily IT operations, ensuring all hotel systems (PMS, POS, PBX, CCTV, Wi-Fi, IPTV) operate efficiently with minimal downtime;

Manage and maintain network infrastructure, servers, backups, cybersecurity, and system stability;

Provide timely technical support and troubleshoot issues across all departments;

Ensure compliance with IT security policies and safeguard all guest and employee data;

Lead system upgrades, software updates, and resort technology projects;

Prepare and manage the annual IT budget, monitor expenditures, and ensure cost-effective procurement;

Set up PCs/laptops, access rights, email accounts, and required software for all new employees during onboarding;

Liaise with IT vendors, service providers, and contractors to ensure smooth service delivery;

Maintain up-to-date IT documentation, SOPs, and user access control records;

Be part of a team that leads system implementation for production, testing, development and disaster recovery;

Lead, coach, and support IT team members to enhance departmental performance;

Any other duties or ad hoc tasks assigned by the Management.

Job Requirements

• Bachelor’s Degree in Information Technology, Computer Science, or a related field.
• Minimum 5 years’ experience in IT, preferably in a hotel or hospitality environment.
• Strong knowledge of PMS, POS, networking, hardware/software management, and cybersecurity.
• Experience in budgeting, vendor management, and IT procurement is essential.
• Excellent troubleshooting and communication skills with a service-oriented approach.
• Able to work under pressure, independently, multitask, and support after-hours emergencies.
• Good leadership, proactive, communication, and problem-solving skills.
• Willing to work flexible hours, including weekends and public holidays.