Senior Executive - Non Performing Loan & Recovery

Aeon Credit Service; Kuala Lumpur; On-site; MYR 200,000 - 250,000; Full time

Job summary

A financial services company in Kuala Lumpur is seeking a Senior Executive for Non Performing Loan & Recovery. This role focuses on managing External Collection Agencies, ensuring compliance with operational standards, and maintaining excellent customer relationships. Candidates should have a diploma or degree and a minimum of 2-3 years of relevant experience in collections. Strong communication skills and knowledge of credit management are essential for delivering effective results and improving ECA performance.

Qualifications

• 2 to 3 years working experience in collection or a related field.
• Sound technical knowledge in credit management.
• Ability to handle customer complaints effectively.

Responsibilities

• Manage External Collection Agencies operation activities.
• Monitor and report ECA's performance.
• Provide excellent customer service and maintain client relationships.
• Conduct ECA visitation and ensure completeness of documentation.

Skills

Customer service skills

Knowledge of Credit Management

Understanding of Malaysia Law

Communication skills

Education

Diploma or Degree holder in relevant disciplines

Job description

Senior Executive - Non Performing Loan & Recovery

To manage External Collection Agencies operation activities and handle any administration work related non-calling operation activities.

To maintain and/or further improve External Collection Agencies performances to achieve collection target set by Management.

To adhere with company’s internal policies and guidelines as well as BNM and any regulatory requirements.

To be responsible to achieve ECA target given - daily / weekly / monthly and delivery good collection result.

To monitor and report ECA's daily, weekly, and monthly performance.

To conduct ECA visitation, ensure completeness of visitation document and highlight to Management on the discrepancies noted / audit findings.

To provide excellent customer service and maintain good client relationship.

To attend ECA and customers’ enquiry via telephone and walk in and resolve customer complaints within stipulated timeline.

To proceed invoice payment, file assignment and special arrangement accordingly to job scope.

To assist Team Leader / Unit Head on administration matter or any task list request by Management.

Understanding of all department / section operation.

Communicate effectively with various type of customer in a professional manner and perform good collection result.

Understand customer needs and able to handle customer complaints in timely and effective.

Ready seconded to another team / unit / section / department.

Sound technical knowledge in Credit Management, Malaysia Law, Bank Negara collection related guideline.

To assist Team Leader/Unit Head to raise approval form for settlement proposal and perform any ad-hoc task list/matters assign by management.

Ready seconded to others in team/unit/section/department.

To perform any ad-hoc task list/matters assign by management.

Job requirement:

Diploma or Degree holder or professional qualification in relevant disciplines.

Minimum 2 to 3 years working experience in collection in general or any related field.

Relevant exposures and knowledge of credit management or operations of banking / financial institutions is preferred.