Senior Executive/ Executive, Sales & Business Development

Ren Wellness Retreat; Subang Jaya; On-site; MYR 48,000 - 60,000; Full time

Job summary

A premier wellness destination in Malaysia is looking for a Senior Executive/ Executive in Sales & Business Development. This role involves driving sales growth, managing client relationships, and identifying new business opportunities to support the brand's mission of enriching lives. The ideal candidate should have a diploma or degree in a relevant field and at least two years of experience in sales or business development. The position requires exceptional communication skills and a commitment to high service standards.

Qualifications

• Minimum 2 years of relevant experience in Sales, Business Development, or Account Management.
• Proven track record of meeting or exceeding sales targets.
• Comfortable with occasional travel for work-related activities.

Responsibilities

• Drive sales growth and manage client relationships.
• Convert enquiries and leads into confirmed bookings.
• Identify and pursue new business opportunities.

Skills

Excellent communication skills

Negotiation skills

Presentation skills

Interpersonal abilities

Strategic thinking

Independence

Familiarity with wellness concepts

Education

Diploma or Bachelor’s degree in relevant fields

Job description

Senior Executive/ Executive, Sales & Business Development

REN Wellness Retreat (by ERMS Berhad - a subsidiary of IJM Land), is a one-of-a-kind integrated Hospitality, Health and Wellness destination anchored Traditional & Complementary Medicine aspiring to enrich people’s lives in every way. REN aims to provide a luxurious nurturing haven for all, from Business Travelers to Holiday Makers, Athletes and Families.

REN exemplifies the virtues of integrity, compassion and a solid moral compass with a passion for a cause, service from the hearts with a constructive responsibility to prioritize the greater good over self-interest.

Your Role

Responsible for driving sales growth, drive new business, managing client relationships with passion and exceptional service, to achieve team targets and to support the overall growth for REN Wellness Retreat.

Key Responsibilities

• Conduct presentations, sales calls, and product/ service explanations.
• Convert enquiries and leads into confirmed bookings or sales.
• Present relevant packages, memberships, and solutions to customers (B2B/ B2C).
• Meet assigned sales targets (monthly/quarterly) and contribute to team goals.

Business Development & Market Expansion

• Identify, qualify, and pursue new business opportunities across corporate, leisure, wellness, medical tourism, and partnerships.
• Build and maintain a strong sales pipeline through networking, strategic outreach, and partnerships.
• Conduct business assessments to understand client needs and develop customized program solutions, packages, or service bundles.
• Contribute to product/ service development by sharing market insights and customer feedback with management.

Customer Engagement & Relationship Management

• Deliver exceptional customer service during all touchpoints including enquiries, visits, onboarding, and after-sales engagement.
• Build long-term relationships with high-value clients, corporate partners, and referral networks.
• Manage client expectations professionally and resolve issues promptly to ensure satisfaction and brand loyalty.
• Support retention strategies, including renewal programs, membership upgrades, and referral initiatives.

Market Presence & Brand Promotion

• Represent REN Wellness Retreat at industry events, trade shows, roadshows, seminars, online campaigns, and networking sessions.
• Collaborate with the Marketing & Communications team on campaigns, content ideas, promotions, and sales tools.
• Support brand awareness efforts by providing strong sales narratives, testimonials, and case studies.

Operation, Process & Compliance

• Coordinate closely with internal teams to ensure accurate execution of bookings, experiences, and customer programs.
• Ensure adherence to sales SOPs including contract preparation, customer consent, quotation, invoicing, payment collection, and CRM updates.
• Prepare necessary sales materials such as proposals, brochures, product info, and product decks.
• Perform any other duties assigned by Management to support company growth and operational success.

Requirements

Education

• Diploma or Bachelor’s degree in Accounting, Finance, Hospitality Manage Business Administration, Hospitality, Marketing, Wellness, or related field.

Experience

• Minimum 2 years of relevant experience in Sales, Business Development, or Account Management (preferably Senior Executive level).
• Proven track record of meeting or exceeding sales targets, preferably in wellness, medical aesthetics, hospitality, leisure, or related industries.
• Comfortable with occasional travel for work-related activities.
• Able to support business needs during weekends or extended hours when necessary.
• Dedicated to upholding high service standards in line with REN Wellness’ expectations.

Skills

• Excellent communication, negotiation, and presentation skills—both verbal and written.
• Strong interpersonal abilities with talent for building rapport and nurturing relationships.
• Strategic thinker with the ability to identify opportunities and convert leads into revenue.
• Resourceful, proactive, and capable of working independently with minimal supervision.
• Familiarity with wellness concepts, holistic health, hospitality, leisure or retreat industries is an advantage.
• Willingness to travel locally or regionally when required.
• Available to work weekends or outside normal hours during events or peak sales periods.
• Committed to delivering premium service quality aligned with REN Wellness’ brand values.

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