Senior Executive - Admissions (80048)

Sunway Education Group; Selangor; On-site; MYR 48,000 - 60,000; Full time

Job summary

An educational institution in Selangor is seeking a Senior Executive – Admissions to enhance student enrolment processes and deliver exceptional counselling services. The role requires managing admissions for both local and international students, supporting marketing initiatives, and liaising with various stakeholders. Candidates should possess a Bachelor's degree and at least 3 years of experience, preferably in the education industry, complemented by strong communication skills in English and Mandarin.

Qualifications

• Minimum 3 years’ experience in admissions, administration and management-related roles.
• Experience in the education industry is advantageous.
• Proficiency in English and Mandarin for communication.

Responsibilities

• Manage student admissions and enrolment processes for local and international students.
• Build relationships with prospective students, parents, and agents.
• Maintain accurate records in the management and CRM systems.

Skills

Leadership

Interpersonal skills

Communication skills

Customer service

Dynamic and results-oriented

Education

Bachelor's degree in Marketing, Communication, Business or related discipline

Job description

Sunway Education Group is seeking a Senior Executive – Admissions within Sunway International School to drive student enrolment, deliver counselling services, manage CRM initiatives, and build strong relationships with stakeholders. The role supports admissions operations while enhancing customer experience across platforms.

KEY RESPONSIBILITIES

Deliver programme counselling and manage student admissions and enrolment processes for both local and international students.

Liaise and build relationships with prospective students, parents, local/ international agents and colleagues. This includes attending to walk-in, phone-in, online chat and email enquiries professionally.

Liaise and build relationships with authorities and regulators, i.e. MOE, JPN, Immigration, etc.

Maintain proper records in the School’s management system and Customer Relationship Management (CRM) system.

Maintain and update counselling materials in a timely manner, while monitoring and managing stock levels effectively.

Assist in developing Standard Operating Procedures (SOPs) to streamline the admissions process and enhance the experience for prospective customers.

Conduct due diligence for engaging and renewing school transport providers.

Support all Sunway Education Group (SEG) Marketing and International Office initiatives. This includes working closely with other support services within SEG.

REQUIREMENTS/ PERSON SPECIFICATIONS

Possess a Bachelor's degree in Marketing, Communication, Business or a related discipline.

Minimum 3 years’ of experience in admissions, administration and management-related portfolios. Experience in the education industry will be advantageous.

Possess good work ethics, excellent leadership, interpersonal and communication skills.

Proficiency in English, Mandarin to effectively communicate with Mandarin-speaking clients and other languages.

Dynamic, self-driven and results-oriented individual, with initiative and a passion for service excellence.

A self-starter with the qualities of a team player, yet able to work independently.

We appreciate the interest of all applicants for this position. Please note that only shortlisted candidates will be contacted.