Senior Customer Technical Service Engineer

ELITE MATERIAL (PENANG) SDN. BHD.; Simpang Ampat; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading material engineering company in Penang is looking for a Senior Customer Technical Service Engineer. The ideal candidate will provide critical technical support for PCB/CCL products and processes, ensuring effective issue resolution for customers. With a minimum of 2 years experience in relevant fields, strong problem-solving abilities, and preparedness for customer visits, this role offers an opportunity to drive customer satisfaction through engineering excellence. Proficiency in Mandarin and English is required.

Qualifications

• Minimum 2 years experience in PCB, CCL, laminate, or electronics manufacturing environment.
• Hands-on experience with 8D reports, RCA, FMEA, SPC, Ishikawa, 5 Why, and other analysis tools.
• Good verbal and written communication skills in both Mandarin and English.

Responsibilities

• Provide technical support to customers on PCB/CCL products.
• Handle customer complaints and perform root cause investigations using 8D methodology.
• Analyze defects, quality issues, and prepare corrective/preventive action reports.
• Conduct on-site customer visits and process troubleshooting.

Skills

Analytical skills

Problem-solving skills

Communication skills

Presentation skills

Education

Diploma/Degree in Engineering

Tools

8D reporting

RCA

FMEA

SPC

Ishikawa

5 Why

Job description

Senior Customer Technical Service Engineer

We are seeking a highly motivated Customer Technical Service Engineer with a strong PCB/CCL engineering background to support our customers in technical issue resolution, product application, and quality‑related matters. The ideal candidate has at least 2 years of relevant experience, strong analytical skills, and is competent in 8D reporting and problem‑solving tools.

Key Responsibilities

• Provide technical support to customers on PCB/CCL products, applications, and process‑related issues.
• Handle customer complaints and perform root cause investigations using 8D methodology.
• Analyze defects, quality issues, and failure modes; prepare corrective/preventive action reports.
• Communicate with internal teams (R&D, quality, production) to coordinate problem resolution.
• Conduct on‑site customer visits, technical audits, and process troubleshooting when required.
• Prepare technical documents, reports, and customer presentations.
• Support new product qualification, sample evaluation, and customer approval processes.
• Maintain strong customer relationships and ensure high satisfaction with technical support services.

Requirements

• Diploma/Degree in Engineering (Electrical, Electronics, Materials Science, Chemical, Mechanical, or related fields).
• Minimum 2 years experience in PCB, CCL, laminate, or electronics manufacturing environment.
• For Senior Role: At least >5 years experience.
• Hands‑on experience with 8D reports, RCA, FMEA, SPC, Ishikawa, 5 Why, and other analysis tools.
• Strong analytical and problem‑solving skills.
• Good communication and presentation abilities.
• Willing to travel for customer visits when necessary.
• Knowledge of PCB fabrication or CCL production processes is an added advantage.
• Good verbal and written communication skills in both Mandarin and English. Proficiency in Mandarin to communicate with Mandarin‑speaking clients.