Senior Customer Service Support (Cantonese Speaking)

Cognizant; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading technology services company in Kuala Lumpur is seeking a customer service advisor to handle member enquiries via phone and live chat. The role requires 3–5 years of experience in the insurance or financial industry, and strong knowledge of healthcare and medical insurance products. Excellent communication skills, a high sense of responsibility, and the ability to guide junior staff are essential. Join our team to provide exceptional service and support to our customers.

Qualifications

• 3–5 years of customer service experience in the insurance or financial industry.
• Strong knowledge of healthcare and medical insurance products.
• Excellent communication skills and professional telephone etiquette.

Responsibilities

• Handle enquiries via phone/live chat and provide exceptional service.
• Address member enquiries effectively while maintaining service standards.
• Make appropriate recommendations to meet customer expectations.
• Provide guidance to junior advisors and resolve complex member enquiries.

Skills

Customer service experience

Communication skills

Knowledge of healthcare and medical insurance

Job description

Responsibilities

• Handle enquiries via phone/live chat and provide exceptional service in a professional and timely manner.
• Address member enquiries effectively while maintaining high-quality service standards.
• Make appropriate recommendations to meet customer expectations.
• Escalate enquiries when necessary, following internal guidelines.
• Provide guidance and support to junior advisors, resolve complex member enquiries, and handle complaints escalated from junior staff.

Requirements

• 3–5 years of customer service experience in the insurance or financial industry.
• Strong knowledge of healthcare and medical insurance products.
• Excellent communication skills and professional telephone etiquette.
• High sense of responsibility, integrity, and trustworthiness.