Senior Coordinator, SMB Growth

Delivery Hero Austria; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

Join Delivery Hero Austria as a key Account Manager managing partner accounts for Foodpanda. This role involves improving revenue, handling sales calls, and ensuring operational compliance. Ideal candidates will bring 2-3 years of client management experience, possess excellent communication skills, and have a sales-driven mindset.

Qualifications

• 2 to 3 years of experience in client management roles.
• Proficient in English; knowledge of Traditional Mandarin is a plus.
• Comfortable making outbound calls via digital tools.

Responsibilities

• Managing a portfolio of partner accounts and increasing revenue.
• Monitoring performance metrics and achieving daily productivity targets.
• Handling objections and creating urgency in a fast-paced environment.

Skills

Client management

Communication

Sales-driven mindset

Relationship-building

Data-sensitive

Problem-solving

Quick learner

Team player

Tools

Google applications

Salesforce

Job description

About the opportunity

WHAT YOU WILL OWN:
You will be responsible for managing a portfolio of partner accounts, which includes:
- Selling confidently over the phone.
- Managing and increasing revenue for each account.
- Providing operational support as needed.
- Monitoring performance metrics and ensuring compliance with Foodpanda’s standards.
- Achieving daily productivity targets in calls and sales.
- Ensuring accuracy in documentation, partner approvals, and system processing.
- Handling objections effectively, persuading and creating urgency in a fast-paced environment.
- Problem-solving proactively to align solutions with company offerings.

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE:
- 2 to 3 years of experience in client management roles.
- Comfortable making outbound calls via digital tools for extended periods.
- Proficient in English; knowledge of Traditional Mandarin is a plus.
- Data-sensitive with a sales-driven mindset.
- Experienced with online tools such as Google applications; Salesforce experience is advantageous.
- Excellent communication skills with a consultative sales approach.
- Strong relationship-building skills, target-oriented, resilient, and a team player.
- Quick learner, adaptable to operational changes.

Who we are

foodpanda is part of the Delivery Hero Group, a leading local delivery platform operating in over 70 countries. Headquartered in Berlin, Germany, and listed on the Frankfurt Stock Exchange since 2017, it is part of the MDAX index.