Sales Operations Business Manager

RBC; Kuala Lumpur; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading financial institution in Malaysia seeks a Sales Business Management professional to support client strategy, governance, and analytics tasks. The ideal candidate will have a bachelor's degree, strong data management skills, and at least two years of relevant experience. You'll work in a collaborative environment, focusing on client compliance and performance analysis. This position offers full-time hours with opportunities to make a significant impact in a dynamic industry.

Benefits

Dynamic work environment

Collaborative team

Opportunities for growth

Qualifications

• At least 2 years of work experience in operations, data management, or client support.
• Positive attitude and collaborative work approach.
• Ability to manage multiple priorities.

Responsibilities

• Support Sales Business Management team with data analytics and governance.
• Ensure client compliance with internal/external requirements.
• Analyze low performing clients for GSRM OC review.

Skills

Data management

Client support

Written communication

Verbal communication

Attention to detail

Proficiency in BI tools

Strong Excel skills

Education

Bachelor’s degree or higher

Tools

Tableau

Excel

Job description

What is the opportunity?

Sales Business Management plays an integral role in the Global Sales & Relationship Management (GSRM) business. GSRM sits within the Global Markets business and is a client facing function providing Global Market products and services to Corporates, Financial Institutions, government, asset manager and hedge funds around the world.

GSRM comprises 550 people across sales and relationship management teams located in multiple geographies.

The Sales Business Management team, working closely with GSRM, is responsible for focuses for;

• Sales / Client Strategy and business planning
• Control & Governance
• Change Management
• Business Execution

The team offers individuals the opportunity to be part of a collaborative, creative and innovative organization with a collective ambition to deliver best-in-class sales business management services.

Working Hours: 12pm-9pm / 9am-6pm

What will you do?

Support the existing Sales Business Management team across a number of Business Management roles & responsibilities, related to Control & Governance and Business Execution including but not limited to;

• Know Your Client Administration – Working with Sales and Business and Client Services (BCS) to ensure that clients are fully compliant with internal and external requirements in relation to on-boarding, client refresh and other regulatory requirements
• Sales Platform Optimization – Monthly analysis of low performing clients for GSRM OC review
• Sales people CV split rules and Team CV Split Maintenance – ensuring that CV rules are correctly setup in line with business requests
• Sales Administration – Ensuring desk, products and trades are mapped correctly to sales people
• Validating primary and secondary sales coverage for Global Sales – Ensuring that Primary and Secondary coverage is up to date and reviewed in line with business requirements
• Deal Highlight Repository – Maintain a database on deal highlights for GSRM business activities
• Maintenance of GM Sales Org Charts – ensure that regional GM Sales Org Charts are up to date
• Weekly Commentaries – compiling weekly commentary on client performance
• Ad Hoc Sakes Business Management requirements – provide support to the on-site Sales Business Management team as required.
• Training will be provided with respects to the relevant RBC systems

What do you need to succeed?

Must-have:

• Passion for data and analytics; at least 2 years of work experience in operations, data management or client support
• Positive attitude and collaborative work approach
• Ability to work in fast-paced environment; be agile and flexible to support business needs
• Strong written & verbal communication skills
• Ability to manage multiple priorities
• Ambition & drive; doesn’t settle for status quo and looks for ways to improve and thinks outside the box
• Strong attention to detail and demonstrated ability to query, organize and structure large amounts of data
• Proficiency in BI tools, preferably Tableau
• Strong proficiency in Excel (pivot tables, formulas, charts & graphs)
• Bachelor’s degree or higher

Nice to have:

• Global Markets business and product knowledge
• Exposure to a Sales environment

What’s in it for you?

• We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual
• Work in a dynamic, collaborative, progressive, and high-performing team
• Ability to make a difference and lasting impact

Job Skills

Business Appraisals, Business Process Design, Business Process Modeling, Configuration Management (CM), Implementation, Requirements Analysis, Workflow Analysis

Additional Job Details

Address: PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYA

City: Putrajaya

Country: Malaysia

Work hours/week: 40

Employment Type: Full time

Platform:

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-11-07

Application Deadline: Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

I nclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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