Sales Executive

Bank Islam; Perak; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading financial institution in Malaysia is seeking a marketing professional to enhance the growth of Retail Banking products. The candidate will be responsible for planning marketing campaigns, acquiring new customers, and managing relationships to ensure excellent service. Ideal candidates should have at least one year of experience in the banking sector, with an emphasis on personal and house financing, along with strong communication skills. This role requires a proactive approach to customer service and effective financial advisory.

Qualifications

• Minimum 1 year experience in the banking industry.
• Experience in personal financing & house financing is an advantage.
• Possessing TBE is an added value.

Responsibilities

• Plan and implement marketing campaigns to promote retail banking products.
• Participate in sales and promotional activities.
• Gather and analyze financial data for advisory services.
• Manage and build customer relationships for good service.

Skills

Sales-driven culture

Excellent communication

Interpersonal skills

Customer service skills

Education

Diploma / Degree in related discipline

Job description

Responsibilities

• Plan and implement marketing campaigns and activities to promote Retail Banking products i.e., Personal Financing, Mortgage Financing, Credit Card and other related fee-based income services.
• Participate in sales and promotional activities arranged by Regional Office / Head Office.
• Gather and analyze financial data in order to offer financial advisory services to customers.
• Actively involved in increasing product holding via cross‑selling activities.
• Responsible for acquiring new customers and nurture a new customer base.
• Proactively manage and build customer relationships and provide good after sales service to avoid complaints and attrition.
• To attend to all customers’ requests / complaints promptly and within stipulated service level.
• Solicit and submit financing application to the relevant stakeholders for decision and approvals within agreed TAT.
• Escalate to superior any fraud attempt detected during processing of the application.
• Ensure that documents submitted for application are properly processed as per guideline.
• Timely preparation of reports on marketing, sales activities and performance to Retail Sales Manager.
• Ensure adherence and compliance to all internal policies/guidelines and external regulatory requirements.
• Any other duties/assignment as and when directed/assigned by the superior from time to time / as per business requirement from time to time.

Qualifications

• Diploma / Degree in any related discipline or equivalent experience.

Years of Experience

• Minimum 1 year experience in banking industry, experience in personal financing & house financing would be an advantage.

Specific Skills / Knowledge and Certification Required

• Possessing TBE added value.
• High inclination towards a sales‑driven culture.
• Excellent communication, interpersonal with good business acumen and customer service skills.
• Be an assertive and innovative team player, highly independent, committed, self‑motivated, resourceful and result oriented.
• Experience of working in a fast‑moving business environment.
• Ability to network across a variety of functions at various levels and countries.