RMA & Logistics Coordinator, Customer Service

Supermicro; Kulai; On-site; MYR 20,000 - 100,000; Full time

Job summary

A technology firm based in Kulai, Malaysia is seeking a Customer Service Coordinator to support RMA processes and ensure excellent customer service. The ideal candidate will manage inquiries, handle RMA logistics, and maintain documentation while working closely with various departments. The position requires a diploma or bachelor's degree and at least two years of relevant experience. This role offers a salary range of MYR 4,000 to MYR 7,000 monthly.

Qualifications

• At least 2 years of experience in RMA, customer service, or logistics.
• Good understanding of RMA processes and ISO standards.
• Fluency in English is required.

Responsibilities

• Manage the login and receiving process for RMA packages.
• Handle customer inquiries via phone regarding RMA issues.
• Maintain accurate records of all RMA activities.

Skills

Effective communication

Customer service experience

Organization skills

Problem-solving skills

Education

Diploma or Bachelor’s Degree in relevant fields

Tools

Microsoft Office (Excel, Word, Outlook)

ERP/CRM systems (e.g., SAP, Oracle)

Job description

A technology firm based in Kulai, Malaysia is seeking a Customer Service Coordinator to support RMA processes and ensure excellent customer service. The ideal candidate will manage inquiries, handle RMA logistics, and maintain documentation while working closely with various departments. The position requires a diploma or bachelor's degree and at least two years of relevant experience. This role offers a salary range of MYR 4,000 to MYR 7,000 monthly.