Retail Operations Manager (FMCG)

SmartHire by SEEK; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading retail company in Kuala Lumpur is seeking an Operations Manager to drive excellence in daily store operations. The ideal candidate will have at least 2 years of experience in retail management, strong leadership qualities, and the ability to analyze operational performance through KPIs. In this role, you will collaborate with various departments to solve issues, enhance customer satisfaction, and ensure compliance with regulations. Competitive salary and benefits are offered, along with career advancement opportunities.

Benefits

Competitive salary package

Comprehensive benefits package

Career advancement opportunities

Collaborative team environment

Qualifications

• Proven track record in retail operations management, preferably 2 years or more in grocery retail.
• Strong ability to lead cross‑functional teams and communicate clearly.
• Experience with KPI analysis and data‑driven decision making.

Responsibilities

• Conduct daily check-ins with area managers to ensure store operations.
• Work closely with multiple departments to resolve technical issues.
• Review and resolve customer complaints and conduct quality spot-checks.
• Lead weekly operations meetings to analyze KPIs and identify trends.
• Ensure compliance with health and safety regulations through regular audits.
• Develop and implement standard operating procedures to optimize processes.

Skills

Operations management experience

Leadership and communication skills

Analytical and problem-solving abilities

Retail technology proficiency

Regulatory knowledge

Strategic planning capabilities

Tools

POS systems

Inventory management software

Retail analytics tools

Job description

Daily Operations Leadership - Conduct daily check-ins with area managers, monitor real-time sales performance through POS systems, and swiftly address critical issues like supply chain delays or staffing challenges to ensure seamless store operations

Cross-Department Collaboration - Work closely with IT, HR, Marketing, Finance, and Merchandising teams to resolve technical issues, manage staffing needs, coordinate promotions, and ensure optimal stock levels across all locations

Customer Experience Excellence - Review and resolve customer complaints, conduct quality spot-checks on store cleanliness and staff performance, and implement corrective actions to maintain high service standards

Strategic Performance Analysis - Lead weekly operations meetings to review KPIs including sales targets, labor costs, and inventory management while identifying trends and opportunities for operational improvements

Compliance and Risk Management - Ensure all outlets meet health and safety regulations, conduct regular audits, and implement loss prevention strategies to minimize shrinkage and maintain operational standards

Process Optimization - Develop and update standard operating procedures, identify automation opportunities, and implement efficiency improvements to enhance overall operational effectiveness

Who are they looking for?

Operations Management Experience - Proven track record in retail operations management, preferably 2 years or more in supermarket or grocery retail environments with multi‑location oversight responsibilities

Leadership and Communication Skills - Strong ability to lead cross‑functional teams, conduct effective meetings, and communicate clearly with stakeholders at all levels including senior management

Analytical and Problem‑Solving Abilities - Experience with KPI analysis, sales reporting, and data‑driven decision making to identify trends and implement strategic improvements

Retail Technology Proficiency - Familiarity with POS systems, inventory management software, and retail analytics tools to monitor performance and resolve technical issues

Regulatory Knowledge - Understanding of health and safety regulations, compliance requirements, and risk management practices relevant to retail operations

Strategic Planning Capabilities - Experience in budget management, supplier negotiations, and long‑term strategic planning to drive business growth and operational efficiency

Why you should consider this opportunity?

• Competitive salary package commensurate with experience and qualifications
• Comprehensive benefits package supporting your well‑being and career development
• Opportunity to work with a growing, established company with expansion plans
• Collaborative team environment that values passion and dedication
• Career advancement opportunities within a dynamic retail organization
• Exposure to diverse operational challenges across multiple store locations

How to apply

Ready to join this role? Click Apply now to submit your resume and share your availability and expected salary with us!

We encourage applications from all qualified candidates who are excited about driving operational excellence in a growing retail environment.

All information received will be kept strictly confidential and will be used only for employment‑related purposes.