Retail Associate

adidas; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading sportswear company is seeking an enthusiastic retail associate in Kuala Lumpur. Responsibilities include driving sales, delivering excellent customer service, and maintaining store operations. The ideal candidate will have at least 3 months of experience in a fashion retail environment and possess strong communication skills. Join a dynamic team committed to inspiring customer loyalty and executing the Brand's standards.

Qualifications

• Minimum 3 months of relevant working experience in a sports/fashion retail environment.
• Basic numeracy, literacy and verbal communication skills.

Responsibilities

• Meet or exceed store sales and profit targets.
• Execute Brand Customer Service standards.
• Use product knowledge effectively during sales interactions.
• Complete cash register transactions accurately.

Skills

Customer service

Sales skills

Team collaboration

Job description

Contribute to meeting or exceeding store sales and profit targets by:

Passionately inspiring consumer loyalty to the Brand

Effectively serving and selling to customers

Diligently executing store operations

KEY RESPONSIBILITIES

• Be aware of store sales and KPI targets, as well as individual performance targets, take ownership over them and use all available store resources to meet or exceed them.
• Execute the Brand Customer Service standards to meet or exceed customers’ expectations.
• Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values.
• Use Seasonal Brand and product knowledge effectively during sales interactions.
• Communicate product features and benefits and unique selling points clearly to address customers’ needs and strengthen their connection to the Brand.
• Adhere to all established policies and procedures.
• Execute and maintain established Visual Merchandising and In-Store Communication standards.
• Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the store’s entire product offer is represented on the sales floor.
• Complete cash register transactions quickly and accurately.
• Minimize loss in both, the stockroom and the sales floor.
• Perform all store operations in a safe, effective and efficient manner.
• Collaborate productively and respectfully with team members.
• Complete all applicable training programs and effectively apply the learning on the job.
• Seek coaching and learning opportunities to improve your performance continually.

KNOWLEDGE, CAPABILITIES AND EXPERIENCE

MINIMUM QUALIFICATIONS & REQUIREMENT

• Minimum 3 months of relevant working experience in a sports/fashion customer & commercial-focused retail environment.
• Basic numeracy, literacy and verbal communication skills.