Restaurant Supervisor (Ayam Gepuk AG)

Ayam Gepuk AG; Kota Bharu; On-site; MYR 100,000 - 150,000; Full time

Job summary

A popular restaurant chain in Kota Bharu is seeking a Restaurant Supervisor responsible for overseeing daily operations to ensure excellent customer service. You will lead and train staff, handle customer complaints, and maintain hygiene and safety standards. Ideal candidates should have previous supervisory experience in hospitality, strong communication skills, and a customer-focused attitude. Ability to work flexible shifts is necessary.

Qualifications

• Previous experience in a restaurant or hospitality role preferred.
• Strong leadership and communication skills essential.
• Customer-focused attitude with problem-solving ability required.

Responsibilities

• Supervise and coordinate daily restaurant operations.
• Lead, train, and motivate service staff.
• Ensure high standards of customer service and resolve guest complaints.

Skills

Leadership

Communication

Customer service

Problem-solving

Flexibility

Job description

The Restaurant Supervisor oversees daily front-of-house operations to ensure excellent customer service, smooth workflow, and compliance with company standards. They support the restaurant manager by supervising staff, handling customer concerns, and maintaining a positive dining experience.

Key Responsibilities

• Supervise and coordinate daily restaurant operations

• Lead, train, and motivate service staff (servers, hosts, cashiers)

• Ensure high standards of customer service and resolve guest complaints professionally

• Monitor staff attendance, performance, and adherence to schedules

• Ensure cleanliness, hygiene, and safety standards are maintained

• Assist with opening and closing procedures

• Handle cash, billing, and basic reports as required

• Communicate effectively with kitchen and management teams

• Enforce restaurant policies and procedures

Requirements & Qualifications

• Previous experience in a restaurant or hospitality role (supervisory experience preferred)

• Strong leadership and communication skills

• Customer-focused attitude with problem-solving ability

• Ability to work flexible shifts, including weekends and holidays

• Basic knowledge of food safety and hygiene standards

• Ability to work well under pressure in a fast-paced environment

Work Environment

• Fast-paced restaurant setting

• Direct interaction with customers and staff