Remote Care Operations (Site Reliability Engineer)

St. Jude Medical; Remote; MYR 60,000 - 90,000; Full time

Job summary

A leading medical technology firm in Penang is seeking a Site Reliability Engineer to manage daily operational tickets and ensure business continuity. The role involves monitoring production environments, supporting escalated issues, and developing automation tools to improve workflows. The ideal candidate must thrive in a fast-paced environment with a physical presence required at the workplace.

Qualifications

• Experience in managing operational tickets and ensuring business continuity.
• Familiarity with software and application deployments across various environments.
• Ability to monitor and support production environments.

Responsibilities

• Manage daily operational tickets within SLA for business continuity.
• Analyze system performance and implement optimizations.
• Develop tools and automation to improve workflows.

Job description

Remote Care Operations (Site Reliability Engineer)

• Manages and resolve daily operational tickets within SLA to ensure smooth business continuity.
• Coordinates software and application deployments into various environments.
• Monitors and supports production environment.
• Supports escalated issues from front-line technicians.
• Analyzes system performance and implement optimizations to improve efficiency to address the fast-evolving infrastructure.
• Develops tools and automation to improve workflows and processes.
• Manages access provisioning and enforce security best practices.
• Supports all Company initiatives, policies, operating procedures, processes.
• Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.
• Must be able to juggle priorities and multi-task in a fast-paced environment. Work can be routine and challenging both at the same time.
• This position requires physical presence at workplace.