Relationship Manager, Commercial Banking Centre - Plaza Damansara MY

CIMB; Malaysia; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading financial services provider in Malaysia is seeking a professional to manage customer relationships and conduct financial and risk analysis for banking products. Responsibilities include developing strategies for customer profitability, handling inquiries related to credit and deposits, and building relationships with key decision makers. The ideal candidate should possess strong analytical skills and experience in relationship management. This role is vital in ensuring customer satisfaction and driving business growth.

Qualifications

• Experience in customer relationship management, ideally in the banking sector.
• Strong analytical skills to conduct financial and risk evaluations.
• Ability to develop professional relationships with high-level decision makers.

Responsibilities

• Conduct customer profitability analysis and account strategy formulation.
• Be the primary contact for customer queries relating to credit and deposits.
• Develop and maintain relationships with key decision makers.
• Identify new business opportunities and conduct due diligence.

Skills

Customer profitability analysis

Financial analysis

Risk analysis

Relationship management

Cross-selling

Job description

1. Conduct customer profitability analysis and account strategy formulation with the help of product specialists, as required, for both existing and potential clients. Execute the account strategy plan including cross‑selling activities or phase‑out activities.
2. Be the first‑line primary contact person for the customer on all queries relating to credit, deposits and other products and services including on operational issues.
3. To develop and maintain professional customer relationships with key decision makers (viz. CEO, CFO, Head of Treasury, Head of HR etc).
4. To develop new business relationships by identifying suitable prospects and using various means of communication and visits to seek out suitable business opportunities. Understand Know‑Your‑Customer processes involved and carry out proper due diligence when on‑boarding a new customer.
5. To perform financial & risk analysis, evaluation and decision‑making and to submit well written credit presentations/memos/proposals for approval by the relevant Approving Authority based on the rules, regulations, policies, procedures and guidelines of the Bank and those of relevant regulatory authorities, as applicable.
6. Coordinate with other product lines, departments and units for overall development of the portfolio including tapping on cross‑selling opportunities as well as ensuring prompt and proper delivery of relevant services.
7. To conduct a periodic health check on the portfolio of customers including but not limited to an annual review of the credit‑worthiness of existing borrowing/financing accounts, to ensure and to confirm that all legal /security documentation is intact and legally enforceable, insurance policies are current and renewed on expiry, in addition to ensure that data is correctly and accurately updated in the system after disbursement or any changes requested.
8. To proactively monitor the asset quality of customers in the portfolio by detecting early warning signs and to promptly undertake or initiate debt/financing restructuring, rescheduling or legal recovery action, as applicable.
9. To undertake any other related tasks as determined by the management of the Bank from time to time.
10. To take accountability in ensuring credit files are properly maintained.