Regional Operational Delivery Lead, Onsite Field Services

Computacenter; Puchong; On-site; MYR 150,000 - 200,000; Full time

Job summary

A global IT services provider is seeking an experienced Operational Delivery Manager in Puchong, Malaysia. The role involves leading the delivery of Onsite & Field Services, ensuring compliance with KPIs and SLAs, and driving service improvements. Candidates should have proven experience in operational service delivery, strong leadership skills, and excellent stakeholder communication. Join a team that values innovation and empowers its people to shape the future of IT services.

Qualifications

• Proven experience in operational service delivery, ideally in Onsite & Field Services.
• Strong leadership and team management skills in a matrix environment.
• Ability to manage KPIs, SLAs, and contractual obligations effectively.
• Excellent stakeholder engagement and communication skills.
• Analytical mindset with proficiency in reporting and process improvement.
• Flexibility to travel and work collaboratively across multiple teams.

Responsibilities

• Lead and manage operational delivery for Onsite & Field Services.
• Ensure compliance with contractual obligations, KPIs, and service level agreements.
• Oversee incident/request management, asset tracking, and stock levels.
• Drive service improvements and operational efficiencies.
• Prepare and deliver operational and management reports.
• Collaborate with internal stakeholders and partners.
• Support transition programs and risk mitigation activities.
• Travel as needed within your region.

Skills

Operational service delivery

Leadership and team management

Stakeholder engagement

Analytical mindset

Job description

A global IT services provider is seeking an experienced Operational Delivery Manager in Puchong, Malaysia. The role involves leading the delivery of Onsite & Field Services, ensuring compliance with KPIs and SLAs, and driving service improvements. Candidates should have proven experience in operational service delivery, strong leadership skills, and excellent stakeholder communication. Join a team that values innovation and empowers its people to shape the future of IT services.