Personal Financial Executive (PFE), RBC Setia Alam (Bandar Botanic Branch)

Bank Islam; Shah Alam; On-site; MYR 100,000 - 150,000; Full time

Job summary

A financial institution in Shah Alam is seeking a Personal Financial Executive to provide personalized financial advice and promote Retail Banking products. The role includes building strong client relationships and conducting comprehensive financial assessments. Ideal candidates should hold a degree or diploma in a related field and possess strong analytical and communication skills. Previous experience in banking or financial services is preferred. This position offers the opportunity to enhance client satisfaction through exceptional service.

Qualifications

• Bachelor’s degree or Diploma from a recognised IPTA/IPTS.
• Previous experience in financial services, banking, or a related field preferred.
• Strong commitment to providing exceptional service.

Responsibilities

• Provide personalised financial advice and services to clients.
• Plan marketing campaigns for Retail Banking products.
• Meet with clients to discuss financial needs and goals.
• Develop customized financial plans.
• Participate in sales and promotional activities.
• Analyze financial data for advisory services.
• Increase product holdings through cross-selling.
• Acquire new customers through effective relationship management.
• Manage customer relationships and after-sales service.
• Attend to customer requests and complaints.
• Process financing applications.
• Detect fraud attempts during application processing.
• Ensure documentation compliance.
• Prepare reports on marketing and sales activities.
• Ensure regulatory compliance.

Skills

Strong analytical and problem-solving abilities

Excellent communication skills

Interpersonal skills

Proficiency in financial software and tools

Ability to work independently

Ability to work as part of a team

Education

Bachelor’s degree or Diploma from a recognised IPTA/IPTS

Job description

Personal Financial Executive (PFE), RBC Setia Alam (Bandar Botanic Branch)

• The Personal Financial Executive (PFE) is responsible for providing personalised financial advice and services to clients while promoting Retail Banking products. This role involves building strong client relationships, understanding individual financial needs, and offering tailored banking and investment solutions. Additionally, the PFE will actively participate in marketing campaigns and promotional activities to enhance product awareness and drive sales.
• Product Promotion:Plan and implement marketing campaigns to promote Retail Banking products, including financing, investment (e.g., ASBF), credit cards and fee-based products
• Client Consultation:Meet with clients to discuss their financial needs, goals, and concerns. Conduct comprehensive financial assessments to determine appropriate strategies.
• Financial Planning:Develop and present customized financial plans that align with clients’ short- and long-term objectives.
• Sales Participation:Actively participate in sales and promotional activities arranged by the Regional Office and/or Head Office.
• Data Analysis:Gather and analyze financial data to offer financial advisory services to customers, enhancing their understanding of product offerings.
• Cross-Selling:Increase product holdings through cross-selling activities and identifying opportunities for additional services.
• Customer Acquisition:Acquire new customers and nurture a new customer base through effective relationship management.
• Relationship Management:Proactively manage and build customer relationships, providing excellent after-sales service to minimize complaints and attrition.
• Customer Support:Attend to all customer requests and complaints promptly, ensuring service levels are met.
• Application Processing:Solicit and submit financing applications to relevant stakeholders for decision-making and approvals within agreed turnaround times (TAT).
• Fraud Detection:Escalate any detected fraud attempts during the processing of applications to a superior.
• Documentation Compliance:Ensure that documents submitted for applications are processed according to established guidelines.
• Reporting:Prepare timely reports on marketing and sales activities and performance for the Retail Sales Manager.
• Regulatory Compliance:Ensure adherence to all internal policies, guidelines, and external regulatory requirements.
• Additional Duties:Perform any other duties or assignments as directed by a superior based on business needs.

Job Requirements

• Holding a bachelor’s degree or Diploma from a recognised IPTA/IPTS.
• Experience:Previous experience in financial services, banking, or a related field preferred.
• Skills:
  • Strong analytical and problem-solving abilities.
  • Excellent communication and interpersonal skills.
  • Proficiency in financial software and tools.
  • Ability to work independently and as part of a team.
• Customer Focus:A strong commitment to providing exceptional service and building lasting client relationships.