Payment Team Leader

EBC TECHNOLOGY MALAYSIA SDN. BHD.; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technology firm in Kuala Lumpur is looking for a Payment Risk Manager to lead and supervise the invoice processing team. The role involves defining payment risk strategies, ensuring compliance, and improving operational efficiency. The ideal candidate holds a Bachelor’s degree and has over 5 years of experience, including supervisory roles within international finance. Fluency in Mandarin and English is essential for effective communication with clients and stakeholders. The position requires strong leadership and analytical skills, with opportunities to work on a diverse range of projects.

Qualifications

• At least 5 years’ experience in payment risk, chargebacks, compliance or fraud management.
• Minimum of 2 years in a supervisory role in an international finance environment or financial services/blockchain industry.
• Willingness to work rotational shifts.

Responsibilities

• Lead and supervise the invoice processing and payment team.
• Define and execute payment risk strategy and policies.
• Scale and optimize risk operations with SLAs and QA.
• Mentor and develop a high-performing team.
• Collaborate with Data Analyst to enhance fraud models.
• Partner with various teams to improve risk management.

Skills

Leadership

Analytical skills

Strategic thinking

Problem-solving

Fluency in Mandarin

Fluency in English

Education

Bachelor’s degree in Business Administration, Finance, Accounting or related field

Tools

CRM

Salesforce

Job description

Responsibilities

• Lead and supervise the invoice processing and payment team to achieve operational targets/ KPI.
• Define and execute payment risk strategy, policies, and controls across all entities.
• Scale and optimize risk operations, embedding SLAs, QA, and case management workflows.
• Lead, mentor, and develop a high‑performing team; provide senior management with risk reporting and insights.
• Collaborate with Data Analyst to enhance fraud models, detection thresholds, and real‑time monitoring systems.
• Partner with Product, Finance, Fraud Ops and Compliance team to reduce risk while improving approval rates and customer experience.
• Partner with Compliance and Legal to ensure adherence to local and international regulations.
• Perform any ad hoc duties assigned by superior.

Qualifications

• Bachelor’s degree in Business Administration, Finance, Accounting or related field.
• At least 5 years’ experience in payment risk, chargebacks, compliance or fraud management role with at least 2 years of supervisory role, preferably in an international finance shared service company environment/financial services/blockchain industry.
• Excellent leadership, analytical, strategic thinking, problem‑solving skills & willingness to work rotational shifts.
• Fluent in Mandarin & English to effectively communicate with our diverse client base and stakeholders (written & spoken).
• Experience in using CRM or Salesforces will be an added advantage.