Payment Manager (KL Office)

SEA GAMER MALL SDN. BHD.; Sitiawan; On-site; MYR 80,000 - 120,000; Full time

Job summary

A gaming retail company in Sitiawan, Malaysia, is looking for a seasoned professional to lead payment operations. The role involves mentoring a team of payment specialists, optimizing workflows, and ensuring compliance with industry standards. Candidates must have at least 5 years of relevant experience and fluency in English, Malay, and Mandarin to communicate effectively with clients. The position offers a chance to drive innovation within a fast-paced environment.

Qualifications

• Minimum 5 years of relevant experience in payment operations, fintech, or a related industry.
• Strong leadership experience managing teams.
• Excellent negotiation and communication skills.

Responsibilities

• Lead, mentor, and develop a team of payment specialists.
• Own and drive the company’s payment operations.
• Monitor and analyse payment-related data to identify trends.

Skills

Leadership

Analytical skills

Negotiation

Communication in Mandarin

Education

Diploma/Degree in Finance, Business, Economics or equivalent

Job description

We’re looking for a proactive, driven professional to take charge of our payments and help us level up our offerings.

Your Role:

Lead, mentor, and develop a team of payment specialists to achieve operational and strategic goals.

Build team capability, set clear objectives, and ensure continuous skill enhancement.

Foster a collaborative environment that drives innovation and efficiency.

Own and drive the company’s payment operations, ensuring efficiency, security, and compliance.

Identify, evaluate, and onboard new payment providers aligned with business strategy and market trends.

Develop and execute strategies to optimize payment workflows, improve user experience, and increase conversion rates.

Ensure smooth integration of payment solutions with internal systems in collaboration with cross‑functional teams.

Negotiate high‑level contracts and pricing to secure favourable commercial terms.

Build and maintain strong strategic relationships with PSPs and key industry partners.

Develop a partnership pipeline and ensure clear progress tracking and visibility.

Represent the company at industry events, building networks and identifying partnership opportunities.

Ensure all payment processes comply with internal policies, regulatory requirements, and industry standards.

Oversee the implementation of risk mitigation strategies to prevent fraud, chargebacks, and data breaches.

Manage escalations and high‑impact incidents, ensuring swift resolution and minimal business disruption.

Monitor and analyse payment‑related data to identify trends, patterns, and anomalies.

Own payment performance KPIs and drive continuous improvement initiatives.

Provide clear reporting and insights to senior management to support strategic decision‑making.

Lead initiatives to automate and scale payment workflows for higher efficiency.

Work closely with product, technical, finance, and legal teams to ensure seamless operations.

Drive operational excellence and innovation across payment functions.

Stay updated on the evolving payment ecosystem and emerging technologies.

Perform additional duties as assigned by senior management.

What We Need:

Minimum 5 years of relevant experience in payment operations, fintech, or a related industry.

Candidate must possess at least a Diploma/Degree in Finance, Business, Economics or equivalent.

Fluent in written and verbal communication skills for BM, English and Mandarin. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin‑speaking clients.

Proven experience in onboarding and managing payment service providers (PSPs).

Strong leadership experience managing teams.

Deep understanding of payment workflows, compliance, and risk management.

Strong analytical and problem‑solving skills with experience in performance monitoring and optimisation.

Excellent negotiation, communication, and stakeholder management skills.

Ability to work cross‑functionally in a fast‑paced environment.

Business development experience within the payments or fintech ecosystem is a plus.

Be part of a fast‑paced, innovative team where your ideas make an impact!

Jakarta, ID