Order Management Associate

Wiwynn Technology Service Malaysia; Kulai; On-site; MYR 50,000 - 70,000; Full time

Job summary

A logistics and supply chain firm in Kulai, Malaysia is seeking a candidate with a Bachelor’s degree in Business or related fields to manage shipping schedules and logistics execution. The ideal candidate should have 3–5 years of experience in supply chain or production planning, strong communication skills, and proficiency in Microsoft Office and SAP. This role demands an analytical mindset and the ability to handle multiple tasks in a fast-paced environment.

Qualifications

• 3–5 years of relevant experience in order management, supply chain, or production planning.
• Proficient in Microsoft Office and SAP.
• Proven ability to manage multiple priorities in a fast-paced manufacturing environment.

Responsibilities

• Plan and follow up on shipping schedules and shipment execution.
• Manage forecast, customer commitments, and MPSP to support MRP demand planning.
• Act as the primary point of contact for customers’ logistics teams.

Skills

Order management

Supply chain management

Production planning

Communication skills

Analytical thinking

Problem-solving

Education

Bachelor’s degree in Business, Supply Chain, Logistics, or Operations Management

Tools

Microsoft Office (Excel, PowerPoint, Word)

SAP

Job description

Responsibilities

• Plan and follow up on shipping schedules and shipment execution to meet customer delivery commitments.
• Manage forecast (A-FCST), customer commitments, and MPSP to support MRP demand planning.
• Handle DOA (Dead on Arrival) cases, including coordination with internal teams and customers.
• Manage EOL (End‑Life) materials, ensuring proper planning, communication, and execution.
• Receive and process Master Production Schedule (MPS) from customers.
• Review overall material availability and production status, and provide accurate delivery commitments to customers.
• Monitor and control production progress to ensure fulfillment of customer requirements.
• Work closely with internal logistics teams and customer‑appointed logistics partners to coordinate shipping plans and arrangements.
• Act as the primary point of contact for customers’ logistics teams.
• Prepare and provide customer‑specific reports in accordance with agreed formats and timelines.
• Support cross‑functional coordination with Planning, Production, Logistics, and Sales teams.

Qualifications

• Bachelor’s degree in Business, Supply Chain, Logistics, Operations Management, or a related field.
• 3–5 years of relevant experience in order management, supply chain, or production planning.
• Proficient in Microsoft Office (Excel, PowerPoint, Word) and SAP.
• Strong communication and coordination skills, with the ability to manage customer expectations.
• Analytical mindset with strong problem‑solving and decision‑making abilities.
• Proven ability to manage multiple priorities in a fast‑paced manufacturing environment.
• Experience in project management or cross‑functional coordination is an added advantage.