Operations Director, F&B Group

INTERPLEX GROUP OF COMPANIES; Petaling Jaya; On-site; MYR 120,000 - 180,000; Full time

Job summary

An international trading company in Selangor is seeking an Operations Director for their F&B group. This senior leadership role involves optimizing all operational aspects across brands and outlets. Responsibilities include strategic management, supply chain oversight, and enhancing customer experience. Ideal candidates should have 8-10 years of F&B experience with strong financial acumen. Competitive salary and development opportunities are offered.

Benefits

Competitive salary and benefits package

Opportunities for professional growth

Supportive work environment

Qualifications

• Minimum of 8-10 years of experience in F&B operations, with at least 3-5 years in a senior leadership role.
• Proven track record of managing multi-unit operations and driving business growth.
• Strong financial acumen and experience with budgeting and P&L management.
• Excellent leadership, communication, and interpersonal skills.

Responsibilities

• Develop and implement operational strategies that align with the company's business goals.
• Manage operational budgets and analyze financial data to improve profitability and reduce costs.
• Oversee recruitment, training, and performance management for the operations team.
• Implement quality control programs to maintain the highest standards of food, beverage, and service.

Skills

Leadership

Financial analysis

Customer experience improvement

Job description

Overview

We are an international trading company specialising in engineering products; that have been established for more than 30 years. Our office is based in Section 13, Petaling Jaya.

Job Summary:

The Operations Director, F&B Group reports to the Chief Executive Officer (CEO). The Operations Director is responsible for overseeing and optimizing all operational aspects of the F&B group's brands and outlets. This senior leadership role involves developing and executing strategies to enhance operational efficiency, improve profitability, and ensure a consistently high standard of service and quality across all locations. The Operations Director will lead teams in areas such as outlet management, supply chain, quality control, and customer experience.

Key Responsibilities

1. Strategic & Financial Management
   • Develop and implement operational strategies that align with the company's business goals.
   • Manage operational budgets and analyze financial data to improve profitability and reduce costs.
   • Identify and capitalize on opportunities for operational expansion and improvement.
   • Provide strong leadership and mentorship to all outlet managers and operational staff.
   • Oversee recruitment, training, and performance management for the operations team.
   • Foster a culture of excellence, accountability, and continuous improvement.
2. Operational Excellence & Standards
   • Establish and enforce consistent operational standards and procedures across all outlets.
   • Ensure compliance with all health, safety, and regulatory requirements.
   • Implement quality control programs to maintain the highest standards of food, beverage, and service.
3. Supply Chain & Inventory Management
   • Manage relationships with key suppliers and negotiate contracts to ensure cost-effective procurement.
   • Oversee inventory management systems to minimize waste and prevent stock shortages.
   • Optimize the supply chain to ensure timely and efficient delivery of goods.
4. Customer Experience
   • Develop and implement initiatives to enhance the overall customer experience.
   • Monitor customer feedback and satisfaction metrics, taking proactive measures to address issues.
   • Ensure that all outlets consistently deliver on the brand's promise of quality and service.

Key Performance Indicators (KPIs)

• Profitability: Outlet-level EBITDA and revenue growth.
• Operational Efficiency: COGS percentage, labor costs percentage.
• Quality & Service: Customer satisfaction scores (e.g., NPS), inspection scores.
• Staff Retention: Employee turnover rates for operational teams.

Required Qualifications

• Minimum of 8-10 years of experience in F&B operations, with at least 3-5 years in a senior leadership role.
• Proven track record of managing multi-unit operations and driving business growth.
• Strong financial acumen and experience with budgeting and P&L management.
• Excellent leadership, communication, and interpersonal skills.

What We Offer

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A supportive and collaborative work environment.