Online Reservations Specialist (Mandarin)

Teleperformance; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A customer support company in Penang is looking for a dedicated individual to provide virtual assistance to customers. Responsibilities include greeting customers via various platforms, managing bookings, and ensuring high levels of customer satisfaction. The ideal candidate has excellent communication skills, customer service experience, and the ability to multitask in a fast-paced environment. The position offers a competitive salary package up to MYR 4500 and benefits, with a requirement to follow US shifts including weekends.

Benefits

Competitive Salary

Language Allowance

Health Benefits

Qualifications

• Experience in customer service, front desk, or administrative support.
• Strong verbal and written communication skills.
• Ability to work in a fast-paced virtual environment.

Responsibilities

• Assist customers virtually via chat, email, or video calls.
• Respond to inquiries on online platforms.
• Manage online booking systems and schedule appointments.

Skills

Customer service experience

Strong communication skills

Ability to multitask

Comfortable with technology

Education

High school diploma or equivalent

Further education in business, hospitality, or communication

Job description

Overview

High school diploma or equivalent; further education in business, hospitality, or communication is a plus.

Proven experience in customer service, front desk, or administrative support (online preferred).

Strong verbal and written communication skills.

Comfortable with technology, online booking systems, and customer support tools.

Ability to multitask and stay organized in a fast-paced virtual environment.

Professional, patient, and customer-focused attitude.

Experience working as hotel staff is an advantage

Qualifications & Skills

• High school diploma or equivalent; further education in business, hospitality, or communication is a plus.
• Proven experience in customer service, front desk, or administrative support (online preferred).
• Strong verbal and written communication skills.
• Comfortable with technology, online booking systems, and customer support tools.
• Ability to multitask and stay organized in a fast-paced virtual environment.
• Professional, patient, and customer-focused attitude.
• Experience working as hotel staff is an advantage

Key Responsibilities

• Greet and assist customers virtually via chat, email, or video calls.
• Respond promptly to inquiries on online platforms (website, social media, email, messaging apps).
• Manage online booking systems, schedule appointments, and confirm reservations.
• Provide accurate information about services, products, or company policies.
• Handle complaints or escalate issues to the appropriate department.
• Maintain professional communication standards in all interactions.
• Keep digital records of customer interactions, inquiries, and transactions.
• Coordinate with internal teams (operations, sales, support) to ensure customer satisfaction.
• Monitor and update customer databases when needed.
• Support administrative tasks such as data entry, reporting, and document management.

Benefits

• Location: Penang, Malaysia
• Job Type: Full-time
• Language Requirement: Chinese + Good English
• Industry: Customer Support / Hospitality
• Shift: Follow US Shift (including weekends/public holidays, if required)
• Compensation: Competitive Salary + Language Allowance + Health Benefits
• Salary Package: up to MYR 4500