OBCA Sales & Onboarding Specialist (SG/MY)

CIMB; Malaysia; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading financial institution in Malaysia is seeking a dedicated individual to ensure exceptional customer satisfaction and service excellence. The role involves facilitating corporate account online openings and promptly addressing customer inquiries regarding banking products. You will assist in preparing onboarding documents and ensure accurate submissions, while tracking applications effectively. This position is vital for maintaining excellent communication with stakeholders and achieving service-related objectives.

Responsibilities

• Responsible for customers’ satisfaction and service excellence.
• Facilitate corporate account online opening (OBCA).
• Attend to all customer enquiries on banking products and service promptly.
• Handle general incoming enquiries from internal/external customers.
• Assist to send customer information questionnaire and prepare onboarding documents.
• Ensure timely and accurate submissions of documentation.
• Calling and tracking account opening applications.

Job description

A leading financial institution in Malaysia is seeking a dedicated individual to ensure exceptional customer satisfaction and service excellence. The role involves facilitating corporate account online openings and promptly addressing customer inquiries regarding banking products. You will assist in preparing onboarding documents and ensure accurate submissions, while tracking applications effectively. This position is vital for maintaining excellent communication with stakeholders and achieving service-related objectives.