Mystery Shopper (Freelance) - Penang

Prism+; George Town; On-site; MYR 100,000 - 150,000; Part time

Job summary

A dynamic retail brand is seeking Mystery Shoppers in George Town, Penang, to enhance customer experience. As a Mystery Shopper, you will visit retail outlets, interact with staff, and provide detailed feedback. The role involves conducting structured audits and submitting reports on your observations. Ideal candidates are observant and reliable Malaysian citizens aged 18 and above, with excellent communication skills. This position offers a flexible work schedule and the opportunity to impact retail operations across Malaysia.

Benefits

Flexible work schedule

Insights into retail operations

Opportunity to improve customer experiences

Qualifications

• Must be a Malaysian citizen aged 18 years or above.
• Ability to follow instructions precisely.
• Independent and willing to travel to retail outlets.

Responsibilities

• Engage with retail associates and observe customer interactions.
• Complete structured audits covering key areas.
• Submit reports and highlight improvement areas.
• Receive training for effective audits.

Skills

Excellent observation skills

Strong communication skills

Proficient writing skills in English & Bahasa Malaysia

Responsible and reliable

Education

Minimum SPM qualification

Diploma or higher

Job description

Are you observant, detail-oriented, and love exploring retail experiences? PRISM+ is looking for Mystery Shoppers to help us elevate our customer experience. You’ll visit our retail outlets, interact with staff as a regular customer, and provide honest, constructive feedback that directly improves our service and operations.

Key Responsibilities

• Conduct in-store visits to engage with retail associates and observe customer interactions.
• Complete structured audits covering Customer Experience, Product Knowledge & Processes, Personal Appearance, and Store Management.
• Capture relevant photos/videos and submit reports immediately after each visit.
• Highlight areas for improvement to help our retail team excel.
• Receive training and guidance to perform audits effectively.

Qualifications

• Malaysian citizen, 18 years and above.
• Minimum SPM qualification; Diploma or higher is an advantage.
• Excellent observation, communication, and writing skills in English & Bahasa Malaysia.
• Responsible, reliable, and able to follow instructions precisely.
• Independent and able to travel to assigned retail outlets.
• No conflict of interest with PRISM+ or its retail partners.
• Experience with electronic products is a plus.

Job Details

• Duration: 30–60 minutes per outlet visit.
• Schedule: Weekly, flexible, assignment-based (no fixed date/time).
• Workload: 1–2 outlets per day.
• Payment: RM20 - RM50 (depending on your experience) per outlet visit.

Benefits

• Flexible work schedule.
• Gain insights into retail operations.
• Contribute to improving customer experiences across Malaysia.
• Work with a dynamic and growing brand.