Multilingual Global Tech Support Consultant - Remote

SupportYourApp; Remote; MYR 100,000 - 150,000; Full time

Job summary

A leading Support-as-a-Service company is seeking a Customer Support Consultant to provide exceptional support in a multicultural environment. Responsibilities include handling customer inquiries via chat and email, maintaining relationships, and meeting KPIs. Candidates should be fluent in Chinese and have upper intermediate English skills, along with a background in customer support. This is a remote position offering flexible hours and competitive compensation. Join us to unlock your potential in a collaborative atmosphere.

Benefits

Flexible schedule

Opportunity to work fully remotely

Responsive management interested in your growth

Paid training and probation

Qualifications

• At least 6 months of experience in a customer support role.
• Experience with live chats and emails.
• Personal laptop with at least 8 GB of RAM and stable internet connection.

Responsibilities

• Provide exceptional customer support via chats and emails.
• Build long-lasting relationships with customers.
• Meet team KPIs.

Skills

Native Chinese

Upper intermediate English (B2 level)

Analytical skills

Research skills

Positive attitude

Customer support experience

Tools

CRM systems

Salesforce

Zendesk

Job description

A leading Support-as-a-Service company is seeking a Customer Support Consultant to provide exceptional support in a multicultural environment. Responsibilities include handling customer inquiries via chat and email, maintaining relationships, and meeting KPIs. Candidates should be fluent in Chinese and have upper intermediate English skills, along with a background in customer support. This is a remote position offering flexible hours and competitive compensation. Join us to unlock your potential in a collaborative atmosphere.