Move Advocate (Customer Service)

MT Relocations; Selangor; On-site; MYR 48,000 - 60,000; Full time

Job summary

A relocation services provider in Malaysia is looking for a MOVE Advocate to oversee the relocation journey for employees and their families. Responsibilities include providing exceptional support through various channels and ensuring smooth operations in mobility programs. Candidates should have at least 2 years of experience in customer service or account management, along with strong communication skills in English. This role requires multitasking and a passion for excellent service delivery.

Qualifications

• Minimum 2 years in customer service or account management.
• Experience in relocation or mobility-related industries preferred.
• Excellent written and verbal communication skills in English.

Responsibilities

• Coordinate relocation journeys for employees and their families.
• Provide consultation and support via various communication channels.
• Support clients’ mobility programs for seamless execution.

Skills

Customer service

Account management

Problem-solving

Multitasking

Empathetic communication

Team collaboration

Technology affinity

Executive support

Written English

Verbal English

Mandarin or Cantonese

Education

SPM / Diploma or Bachelor’s Degree in any discipline

Job description

We chose the term MOVE Advocate on purpose – you are responsible for truly advocating for our customers.

You put customers first and have a passion for setting clear expectations, driving resolutions, and delivering an outstanding relocation experience from beginning to end.

MOVE Advocates are trusted partners to our customers, experts on relocation services and policies, and the first point of contact for any questions or issues. They complement MovePlus technology by delivering a seamless, high‑touch experience and are power users of the MovePlus platform.

Key Responsibilities

• Act as the single point of coordination for employees and their families throughout the relocation journey
• Provide exceptional consultation and support via phone, email, and live chat
• Support clients’ mobility programs and ensure smooth execution and excellent employee experience
• Advise relocating employees on benefits, processes, and policies
• Guide employees in leveraging MovePlus’s Talent Mobility Cloud

Qualifications & Experience

• SPM / Diploma or Bachelor’s Degree in any discipline
• 2+ years of customer service, account management, or mobility-related experience
• Industry experience in relocation, mobility, real estate, or similar is preferred
• Strong multitasking and problem‑solving skills
• Empathetic communicator and strong team player
• Affinity with technology and multiple systems
• Experience supporting executive‑level professionals
• Excellent written and verbal English skills; Mandarin or Cantonese is a plus
• Personal relocation or international exposure is an advantage but not required