Lead Technical Author

Talent Switch; Kuala Lumpur; On-site; MYR 120,000 - 150,000; Full time

Job summary

A leading tech company in Kuala Lumpur is looking for an experienced Technical Authoring Manager to lead documentation strategy and manage a team of writers. The ideal candidate will have over 7 years of experience in technical documentation, with significant expertise in content tools like Madcap Flare. Responsibilities include driving next-generation technology adoption, ensuring documentation quality, and promoting user-centered design principles. This role offers an opportunity to influence the SaaS development cycle and enhance productivity standards.

Qualifications

• 7+ years of experience in technical documentation and 2+ years in a leadership role.
• Success in managing technical authoring functions in a product-centric environment.
• Experience in Agile development environments.

Responsibilities

• Lead the investigation and implementation of next generation technologies.
• Define and execute documentation strategy and standards.
• Manage a team of technical authors and support their development.
• Own and evolve content management systems and publishing workflows.

Skills

Proactive and organized

Attention to layout and typography

Ownership and responsibility

Time management

Education

Bachelors or Masters degree in Technical Communication, Computer Science, or a related field

Tools

Madcap Flare

DITA

HTML/CSS

Markdown

Job description

Key Responsibilities

• Lead the investigation, evaluation and implementation of next generation technologies, especially generative AI, to help drive productivity and quality gains in technical authoring
• Define and execute the documentation strategy, standards, and vision for the technical authoring function in line with our SaaS development release cadence.
• Manage a team of technical authors, supporting development, coaching, and resource planning.
• Own and evolve content management systems (e.g., Madcap Flare), publishing workflows, and CI/CD pipeline integration.
• Ensure consistency, clarity, and usability of content across the product suite through quality assurance and review processes.
• Develop templates, reusable components, and scalable practices to support content re-use and efficiency.
• Monitor and act on documentation feedback, usage analytics, and support insights to improve quality and discoverability.
• Champion user-centered content design and accessibility standards.
• Contribute to cross-functional initiatives around onboarding, support, and customer success enablement.

Requirement :

• Bachelors or Masters degree in Technical Communication, Computer Science, or a related field.
• 7+ years of experience in technical documentation with 2+ years in a leadership or senior content strategy role.
• Demonstrated success managing technical authoring functions or teams in a product-centric environment.
• Expertise in content tooling (e.g., Madcap Flare, DITA, HTML/CSS, Markdown) and automated publishing workflows.
• Strong leadership, project management, and stakeholder collaboration skills.
• Deep understanding of documentation usability, accessibility, and user-centered design principles.
• Experience working in Agile development environments and influencing cross-functional delivery planning.
• Ability to drive quality, consistency, and scalability across documentation practices.

Skills required:

• Proactive, organized and able to work independently while collaborating closely with marketing and product teams
• Strong visual sense with attention to layout, typography, consistency and detail
• Takes ownership and shows strong sense of responsibility
• Able to manage time and deadlines independently