Junior Executive, E-Commerce

Lim Seong Hai Group; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading e-commerce organization in Kuala Lumpur is seeking a Junior Executive, E-Commerce to support online business operations. You will manage customer interactions via chat and email, assist with promotional campaigns, and create digital content such as product images and banners. Ideal candidates should possess strong communication skills, a diploma or degree in a related field, and familiarity with e-commerce platforms. Fresh graduates are encouraged to apply. Competitive benefits included.

Qualifications

• 1–2 years of experience in e-commerce, online customer service, or digital platforms preferred.
• Excellent written communication skills in English, Bahasa Malaysia.
• Familiarity with e-commerce platforms and online chat systems.

Responsibilities

• Provide professional responses to customer inquiries via chat and email.
• Manage real-time customer service on online platforms.
• Create and edit digital content such as product photos and promotional banners.

Skills

Written communication skills

Customer service skills

Multitasking

Detail-oriented

Education

Diploma/Degree in Business Administration, E-Commerce, Marketing, Communications

Tools

Photoshop

Illustrator

Job description

The Junior Executive, E-Commerce will be responsible for supporting our online business operations. This role focuses on managing online platforms, providing real-time assistance to customers, and ensuring smooth client service through chat and written communication. The candidate will also assist in content creation and visual editing (e.g., product images, online banners, social media visuals) to enhance the overall digital customer experience.

Key Responsibilities

• Provide timely and professional responses to customer inquiries via online chat, email, and other written communication channels.
• Manage real-time customer service on company websites and online platforms, ensuring a smooth customer experience.
• Escalate complex or unresolved issues to senior team members or relevant departments for prompt resolution.
• Ensure all communication aligns with the company’s service standards, tone, and policies.
• Support e-commerce operations, including assisting with promotional campaigns and stay updated with e-commerce trends, customer engagement practices, and digital design tools.
• Gather and report customer feedback, recurring issues, and suggestions to help improve services and platforms.
• Create, edit, and enhance digital content (e.g. product photos, promotional banners, social media posts) using Photoshop, Illustrator, or similar tools.
• Prepare regular reports on customer service activities, feedback, and recuring issues monthly.
• To assist in the overall E-Commerce related matters.
• To carry out any assignments that will be delegated by the Senior Executive, E-Commerce / Head of Department or Management from time to time.

Requirements

• Diploma/Degree in Business Administration, E-Commerce, Marketing, Communications, or related field.
• 1–2 years of experience in e-commerce, online customer service, or digital platforms preferred (fresh graduates are encouraged to apply).
• Excellent written communication skills in English, Bahasa Malaysia (additional language proficiency is an advantage).
• Familiarity with e-commerce platforms, online chat systems, and digital service tools.
• Ability to work independently, multitask, and manage time effectively.
• Detail-oriented, proactive, and adaptable in a fast-paced online environment.
• With Photo Editing Experience will be added advantage.