Japanese-speaking MS Engineer (L1) - Hybrid IT Support

NTT; Cyberjaya; Hybrid; MYR 40,000 - 60,000; Full time

Job summary

A leading technology services company in Cyberjaya seeks an MS Engineer (L1) who is fluent in Japanese to support client IT infrastructures. This role involves troubleshooting incidents, providing telephonic assistance, and ensuring adherence to service level agreements. Ideal candidates will have a diploma/degree in IT and at least 1-2 years of customer service experience. The company promotes a hybrid work model, embracing diversity and inclusion while offering competitive opportunities for career growth.

Qualifications

• Fluent in Japanese with minimum JLPT N3 certification.
• Experience in IT helpdesk or customer service is preferred.
• Basic IT skills to operate PCs and peripherals.

Responsibilities

• Provide first-line support for clients through various communication channels.
• Investigate incidents and log them appropriately in the ticketing system.
• Monitor client infrastructure and ensure service quality meets SLAs.

Skills

Japanese language proficiency (JLPT N3)

Customer service skills

Troubleshooting

Basic IT skills

Education

Diploma/degree in IT/Computer Science

Job description

A leading technology services company in Cyberjaya seeks an MS Engineer (L1) who is fluent in Japanese to support client IT infrastructures. This role involves troubleshooting incidents, providing telephonic assistance, and ensuring adherence to service level agreements. Ideal candidates will have a diploma/degree in IT and at least 1-2 years of customer service experience. The company promotes a hybrid work model, embracing diversity and inclusion while offering competitive opportunities for career growth.