IT Technician

Dr Group; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology services company is seeking an IT Support Specialist in Selangor, Malaysia. The role involves maintaining IT systems, troubleshooting user issues, and managing IT assets. Candidates should have a Diploma or Bachelor’s Degree in IT or a related field, along with 1–3 years of experience in similar roles. Proficiency in Windows OS and Microsoft Office is essential. The successful applicant will work closely with users to resolve technical issues and support system operations.

Qualifications

• Minimum 1–3 years of working experience in IT support, system administration, or related roles.
• Professional certifications such as CompTIA A+, Network+, MCSA, or CCNA are an added advantage.
• Good communication and interpersonal skills.

Responsibilities

• Serve as the primary point of contact for end-user IT support.
• Maintain an up-to-date inventory of all IT assets.
• Assist in the planning and rollout of new systems and software applications.
• Implement and enforce IT security policies.

Skills

Windows OS

Microsoft Office

Basic networking (LAN/WAN)

Active Directory

Problem-solving

Interpersonal skills

Education

Diploma or Bachelor’s Degree in Information Technology, Computer Science, Information Systems

Tools

CompTIA A+

Network+

MCSA

CCNA

Job description

Education

• Diploma or Bachelor’s Degree in Information Technology, Computer Science, Information Systems, or a related field.
• Professional certifications such as CompTIA A+, Network+, MCSA, or CCNA are an added advantage.

Experience

• Minimum 1–3 years of working experience in IT support, system administration, or related roles.
• Experience in handling hardware, software, and network troubleshooting.

Technical Skills

• Proficient in Windows OS, Microsoft Office, and basic networking (LAN/WAN).
• Familiar with Active Directory, user account management, email configuration, and printer/network device setup.
• Basic knowledge of firewalls, antivirus systems, and data backup solutions.
• Experience in ERP systems or company-specific software is a plus.

Soft Skills

• Good communication and interpersonal skills.
• Problem-solving attitude and analytical thinking.
• Ability to work independently and as part of a team.
• High sense of responsibility, confidentiality, and professionalism.

Other Requirements

• Willingness to provide on-site and remote support across departments.
• Ability to prioritize tasks and respond to technical issues in a timely manner.
• Willing to work outside normal office hours if necessary (e.g., during system upgrades or breakdowns).

IT Asset Management

• Maintain an up-to-date inventory of all IT assets, including computers, servers, network equipment, mobile devices, and peripherals.
• Record and track asset details such as serial numbers, purchase dates, warranty status, and assigned users or locations.
• Monitor warranty periods and coordinate timely renewals or replacements to ensure minimal downtime.
• Manage software licenses, ensuring legal compliance and avoiding unnecessary expenditures on unused licenses.

Vendor Coordination

• Establish and maintain effective relationships with IT vendors and service providers.
• Coordinate hardware repairs, replacements, and upgrades with vendors to ensure swift resolution of issues.
• Handle procurement processes for IT equipment and software, evaluating quotes and negotiating contracts to secure best value and service.
• Track and renew service contracts, and ensure that all third-party agreements align with organizational standards and requirements.

Procurement and Compliance

• Assist in the identification and sourcing of IT equipment and software based on organizational needs and future expansion plans.
• Ensure cost-effectiveness by conducting market research and leveraging volume discounts or preferred supplier agreements.
• Review purchases for compliance with organizational policies, industry standards, and relevant regulatory requirements.
• Maintain accurate records of all procurement activities for audit and reporting purposes.

IT Documentation & Reporting

• Document configurations for all IT systems, including hardware setups, network diagrams, and IP assignments.
• Create and update standard operating procedures (SOPs) for recurring processes such as user onboarding, backup routines, and patch management.
• Maintain detailed records of service requests, incidents, problems, and their corresponding resolutions for internal knowledge-sharing and external audits.
• Generate comprehensive monthly and ad-hoc reports on system performance, incident trends, and IT support activities to inform management and guide decision-making.

Technical Support & Troubleshooting

• Serve as the primary point of contact for end-user IT support, resolving issues related to hardware, software, connectivity, and peripheral devices.
• Triage, diagnose, and address technical problems, escalating complex cases to specialized staff or vendors as needed.
• Provide guidance and training to staff on safe and effective use of IT systems and applications.
• Proactively monitor systems for early detection of performance bottlenecks, security vulnerabilities, or equipment failures.

Project Support and Systems Deployment

• Participate in the planning and rollout of new systems, software applications, and infrastructure upgrades.
• Assist in system testing, quality assurance, and troubleshooting during new technology deployments.
• Support user onboarding and offboarding by configuring accounts, permissions, and access to organizational resources.
• Collect and analyze user feedback during post-deployment phases to guide continuous improvement.

Security & Compliance

• Implement and enforce IT security policies, including password management, data encryption, and access controls.
• Monitor and respond to security incidents, performing root cause analyses and developing mitigation strategies.
• Conduct regular system and software updates, patching vulnerabilities according to best practices.

Disaster Recovery & Business Continuity

• Develop and maintain disaster recovery plans and system backup schedules.
• Regularly test backup procedures and recovery processes to ensure availability of critical systems in the event of hardware failure or cyber incidents.
• Document lessons learned from incidents and update plans accordingly.