IT Technical Support Engineer

TeamCloud Solution; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology solutions provider in Selangor is seeking an IT Technical Support Engineer to provide technical assistance to enterprise users. Responsibilities include troubleshooting IT errors, managing service tickets, and performing server maintenance. Ideal candidates should have a degree in a relevant field, strong organizational and communication skills, and a background in helpdesk support. The role requires willingness to work shifts and the ability to interact professionally with diverse clients.

Qualifications

• Candidate must possess or currently pursuing a diploma or bachelor's degree in a relevant field.
• Has experience with SLA driven environments is preferred.
• Previous experience with remote support including troubleshooting and diagnosis is a plus.

Responsibilities

• Provide IT technical assistance to clients for products & services.
• Troubleshoot IT errors related to hosting services (Windows & Linux).
• Perform weekly & monthly server maintenance.

Skills

Strong organizational skills

Excellent communication skills

Helpdesk/service desk background

Remote support experience

Education

Diploma or Bachelor's Degree in Engineering Network/System/Database Admin

Tools

Helpdesk software

Technical troubleshooting tools

Job description

As IT Technical Support Engineer, you will be providing Technical Support to Enterprise users of desktop/laptop/PC, assisting with maintenance and deployment of new desktop/laptop hardware, supporting clients onsite and managing tickets using the company’s chosen IT ticketing tool. You will also coordinate and communicate with IT management.

Responsibilities

• To provide IT technical assistance to clients for products & services offered by TeamCloud.
• To provide guidance to clients for IT products & services offered by TeamCloud.
• To troubleshoot IT errors related to hosting services (Windows & Linux).
• To ensure servers are working on optimum performance.
• To reply to clients via Helpdesk.
• To answer and reply to phone calls on Technical related issues.
• To perform weekly & monthly server maintenance.
• Involved in various company’s system implementation projects

Requirements

• Candidate must possess or currently pursuing a Diploma or Bachelor’s Degree in Engineering Network/System/Database Admin or equivalent.
• Strong organizational skills with ability to prioritize effectively.
• Has some helpdesk/service desk background.
• Has experience working in SLA driven environment.
• Excellent communication skills and ability to interact professionally with a diverse group of clients and staff in difficult situations.
• Previous experience with remote support including: troubleshooting, diagnosis, resolution, software deployment will be considered as distinctive asset.
• Required language(s): English.
• Preferred language(s): English, Bahasa Malaysia, Chs.
• Applicants must be willing to work in KL.
• Applicants must be willing to work on shift.
• Applicants must have own transport. Preferably a car.
• Applicants should be Malaysian citizens or hold relevant residence status.
• Preferably junior executives specializing in IT/Computer – Network/System/Database Admin or equivalent.

Technical Requirements

• Desktop, Laptop, MacBook, Basic Network and wireless network, printing, DNS.