IT Support Engineer

Y&L IT Solution; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A local IT service provider based in Kuala Lumpur is seeking an IT Support Technician to provide onsite IT support to clients. Candidates should have a minimum SPM or Diploma in Information Technology and strong troubleshooting skills in computer and network issues. Responsibilities include resolving IT problems, maintaining hardware and software, and delivering excellent customer service. The role also requires working independently and as part of a team, while managing time effectively in a fast-paced environment. Competitive benefits are included.

Benefits

EPF contribution

SOCSO contribution

Medical fee contribution

Monthly/yearly bonus based on performance

Annual leave

Overtime allowance

Qualifications

• Minimum SPM or Diploma in Information Technology, Computer Engineering, or a related field.
• At least 1 year of experience in computer repair, IT support, or networking is an advantage.
• Can speak and write English fluently.

Responsibilities

• Provide timely and professional onsite IT support to home and business users.
• Troubleshoot and resolve computer, software, and network issues.
• Install, configure, and maintain hardware, software, and networking equipment.
• Assist clients in selecting suitable IT products and solutions.
• Deliver excellent customer service and explain technical issues in layman’s terms.

Skills

Strong troubleshooting skills

Good communication skills

Basic knowledge of CCTV systems

Ability to work independently and in a team

Time management skills

Education

SPM or Diploma in Information Technology or related field

Job description

Minimum SPM or Diploma in Information Technology, Computer Engineering, or a related field.

At least 1 year of experience in computer repair, IT support, or networking is an advantage (fresh graduates are encouraged to apply).

Strong troubleshooting skills in diagnosing and repairing computer hardware, software, and network issues.

Basic knowledge of CCTV systems, networking devices (router, switch, firewall) is a plus.

Good communication skills and the ability to explain technical issues in simple terms to non-technical clients.

Willing to work onsite at client locations and must have own transport (motorcycle/car).

Able to work independently and as part of a team.

Responsible, honest, and eager to learn and improve.

Able to handle pressure and manage time effectivelyin a fast-paced environment

Requirements

• Can Speak & Write English
• Minimum SPM or Diploma in Information Technology, Computer Engineering, or a related field.
• At least 1 year of experience in computer repair, IT support, or networking is an advantage (fresh graduates are encouraged to apply).
• Strong troubleshooting skills in diagnosing and repairing computer hardware, software, and network issues.
• Basic knowledge of CCTV systems, networking devices (router, switch, firewall) is a plus.
• Good communication skills and the ability to explain technical issues in simple terms to non-technical clients.
• Willing to work onsite at client locations and must have own transport (motorcycle/car).
• Able to work independently and as part of a team.
• Responsible, honest, and eager to learn and improve.
• Able to handle pressure and manage time effectivelyin a fast-paced environment

Responsibility

• Provide timely and professional onsite IT support to home and business users.
• Troubleshoot and resolve computer, software, and network issues.
• Install, configure, and maintain hardware, software, and networking equipment.
• Keep accurate records of service jobs and customer communications.
• Assist clients in selecting suitable IT products and solutions.
• Perform basic CCTV, router, and firewall setups and maintenance.
• Collaborate with the team to implement and support technology solutions.
• Deliver excellent customer service and explain technical issues in layman’s terms.
• Continuously improve skills through training and real-world experience.
• Follow company procedures and maintain high service quality standards.

Benefits

• EPF contribution.
• SOCSO contribution.
• Medical fee contribution.
• Monthly / yearly bonus (depend on work performance).
• Annual leave
• Overtime allowance