IT Manager (Pre - Opening) - Hilton Shah Alam Glenmarie

Hilton Worldwide, Inc.; Shah Alam; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global hospitality leader is seeking an IT Manager for its Shah Alam location. The ideal candidate will oversee daily IT operations, ensure excellent support for IT systems, and have strong experience in the hotel sector. This role demands effective problem-solving skills and the ability to collaborate with diverse teams to enhance guest experiences. If you possess expertise in Microsoft systems and hotel applications, we encourage you to apply.

Qualifications

• Previous IT management experience in the hotel or service sector.
• Experience of Microsoft systems and hotel applications.
• Excellent organizational and interpersonal skills required.

Responsibilities

• Supervise the IT Department and ensure operational support.
• Maintain excellent product knowledge for IT systems.
• Handle IT issues efficiently and effectively.
• Identify system needs and provide solutions.

Skills

IT management experience

Microsoft systems

Hotel applications (Fidelio, Micros)

Organizational skills

Interpersonal skills

Current technical skills

Understanding of IT infrastructure

Planning and contingency development

Job description

Job Description

Job Number: IT Manager (Pre - Opening) - Hilton Shah Alam Glenmarie (HOT0C709)

Work Locations

Hilton Shah Alam No. 1, Jalan Usahawan U1/8,Seksyen U1, 40250 Shah Alam,Selangor Darul Ehsan, Malaysia Shah Alam 40250

An IT Manager will be responsible for the day-to-day support of IT systems for business systems, office systems, computer networks, and telephony systems throughout the hotel.

What will I be doing?
As an IT Manager, you will supervise the IT Department to ensure the quality and delivery of IT systems for both the hotel and its Guests. These efforts will be fulfilled timely, within budget, and in accordance with IT operating standards. Specifically, the IT Manager will perform the following tasks to the highest standards:

• Ensure consistently strong operational support for all internal hotel IT systems and users, minimizing any system outages
• Supervise the IT Department on a daily basis
• Maintain excellent product knowledge and apply it to deliver full system benefits
• Understand, fully, the legal requirements on IT governance and security
• Handle, efficiently and completely, IT issues that arise
• Identify current and future system needs and provide solutions for the identified needs
• Build strong internal working relationships with all hotel Departments

What are we looking for?
IT Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Previous IT management experience, preferably in the hotel, leisure, and/or service sector
• Experience of all Microsoft systems
• Experience of hotel applications, such as Fidelio and Micros, preferred
• Excellent organizational and interpersonal skills
• Current technical skills and knowledge of technology
• General understanding of IT infrastructure trends and technologies, including networks, databases, business applications, and development methodology
• Ability to plan ahead and develop contingency plans, where necessary

It is advantageous in this position if you demonstrate the following capabilities and advantages:

• Ability to work in a team
• Excellent attention to detail
• Willingness to develop team members and self

What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!