IT Hardware Support / IT Service Desk

XINMED; Kulai; On-site; MYR 36,000 - 50,000; Full time

Job summary

A technology services company located in Kulai, Malaysia, is seeking an IT Support Technician to provide hands-on support for all IT hardware, including desktops and printers. Responsibilities include diagnosing and repairing IT equipment, performing preventive maintenance, and assisting with network troubleshooting. Candidates should possess a diploma or degree in IT or a related field, along with practical experience in hardware repair and servicing. IT certifications are a plus, and strong problem-solving skills are essential.

Qualifications

• Hands-on experience with PC/laptop repairs, printer servicing, and IT hardware troubleshooting.
• Familiarity with Windows/Mac OS and basic networking.
• IT certifications (CompTIA A+, Microsoft, Cisco) are a plus.

Responsibilities

• Diagnose, repair, and maintain desktops, laptops, printers, and other IT equipment.
• Assemble and set up new computer systems and hardware.
• Perform regular preventive maintenance on IT devices.
• Document all repairs, maintenance, and configurations.

Skills

PC/laptop repairs

Printer servicing

IT hardware troubleshooting

Problem-solving skills

Attention to detail

Education

Diploma or degree in IT, Computer Engineering, or related field

Tools

Windows

Mac OS

Job description

Job Summary

Provide hands‑on support for all IT hardware, including desktops, laptops, printers, servers, and peripherals. Troubleshoot, repair, and maintain IT equipment to ensure smooth operations.

Key Responsibilities

1. Diagnose, repair, and maintain desktops, laptops, printers, and other IT equipment.
2. Assemble and set up new computer systems and hardware.
3. Perform regular preventive maintenance on IT devices.
4. Replace faulty components and upgrade hardware as needed.
5. Assist with network cabling and basic connectivity troubleshooting.
6. Maintain inventory of IT hardware and supplies.
7. Support IT projects, including hardware deployment and office setup.
8. Provide basic software support when necessary (e.g., OS installation, drivers).
9. Document all repairs, maintenance, and configurations.

Requirements

1. Diploma or degree in IT, Computer Engineering, or related field.
2. Hands‑on experience with PC/laptop repairs, printer servicing, and IT hardware troubleshooting.
3. Familiarity with Windows/Mac OS and basic networking.
4. Good problem‑solving skills and attention to detail.
5. IT certifications (CompTIA A+, Microsoft, Cisco) are a plus.
6. Practical, hands‑on approach to IT problems.
7. Able to work independently and handle multiple repair tasks.