IT ENGINEER

EVOSS Connect Sdn Bhd; Johor Bahru; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading IT support company in Johor Bahru seeks an IT Support Technician to provide onsite and remote assistance to end users. Candidates should have 1-2 years of relevant experience and specialize in IT/Computer hardware. Responsibilities include troubleshooting faults, setting up new PCs, and maintaining a high standard of customer service. Skills in Windows server, various security technologies, and strong communication skills in English and Bahasa Malaysia are essential.

Qualifications

• 1-2 years of working experience in related field is preferred.
• Strong knowledge of Windows based Server, Hyper-V, Fortigate Firewall, VPN, L2/L3 Switch, and WiFi.
• Able to communicate in English and Bahasa Malaysia.

Responsibilities

• Troubleshoot faults using remote access and onsite.
• Assist in setup of new PCs and installation of software.
• Respond promptly to fault tickets via system and phone.
• Maintain high customer service standards.

Skills

Troubleshooting

Customer service skills

IT Technologies knowledge

Network Security

Windows Server

Communication (English, Bahasa Malaysia)

Microsoft Visio

Education

Specialization in IT/Computer - Hardware

Tools

Hyper-V

Fortigate Firewall

L2/L3 Switch

VPN

WiFi

Job description

Responsibilities

• Troubleshooting of Faults by End Users using Remote Access / On Site
• Knowledge to handle PCs, Notebooks, Peripheral & Printer faults
• Assist in Setup of New PCs and Installation of Software / Local & Remote
• Respond promptly to fault ticket via system and phone
• Possess customer service skills to communicate with end users
• Knowledgeable on different IT Technologies where continuous learning in the work field is expected
• Maintain a high degree of customer service to all employees, vendors, and clients of the company and adhere to all service management principles;
• To provide onsite and remote IT support for the end-users
• Basic knowledge in LAN/WAN, Wireless AP and Network Security Environment
• Good interest on Windows server, Firewall and VPN, Switch and WIFI Access Point
• Good knowledge in Microsoft Visio, Excel, Work and Outlook
• To carry out scheduled systems and hardware maintenance tasks
• Perform administrative and other tasks as deemed necessary by the HelpDesk Team Lead
• Ad-hoc duties as assigned

Qualifications

• Preferred 1Year or 2 Year(s) of working experience in the related field is required for this position.
• Preferably Specialized in IT/Computer - Hardware or equivalent
• Required skills: Windows based Server, Hyper-V, Fortigate Firewall, VPN, L2/L3 Switch, WiFi
• Able to communicate in English, Bahasa Malaysia