Hybrid Customer Experience Associate (Education)

Write Edge; Subang Jaya; Hybrid; MYR 20,000 - 100,000; Full time

Job summary

A leading educational company is looking for a Full Time Customer Service Associate in Subang Jaya, Malaysia. The role involves handling enquiries from parents, providing information on educational programs, and supporting operational tasks within the Customer Relations team. Candidates should have strong English communication skills, experience with customer service, and the ability to work in a hybrid setting. This position offers a hands-on experience in a fast-paced environment while ensuring a positive experience for students and parents.

Qualifications

• At least 1–2 years of relevant working experience in customer service or operations.
• Experience in the education industry is an advantage.
• Able to adapt to a fast-paced work environment.

Responsibilities

• Attend to enquiries via WhatsApp, phone, and email in a professional manner.
• Support the Teaching Team with administrative duties.
• Identify recurring issues in customer support and flag them.

Skills

Strong verbal and written English

Proficient in Google Suite

Experience with online educational platforms

Multi-tasking ability

Problem-solving skills

Accountable team player

Tools

Google Suite

Microsoft Office

Zoom

Google Classroom

ClassDojo

Job description

A leading educational company is looking for a Full Time Customer Service Associate in Subang Jaya, Malaysia. The role involves handling enquiries from parents, providing information on educational programs, and supporting operational tasks within the Customer Relations team. Candidates should have strong English communication skills, experience with customer service, and the ability to work in a hybrid setting. This position offers a hands-on experience in a fast-paced environment while ensuring a positive experience for students and parents.