Hotel Operation Manager

GFG HOME REALTY SDN BHD; Kuala Lumpur; Hybrid; MYR 50,000 - 70,000; Full time

Job summary

A dynamic hospitality company in Kuala Lumpur seeks a Hotel Operation Manager to lead hotel operations while enhancing guest experiences. With a focus on operational excellence, you'll be responsible for overseeing daily hotel activities and developing a motivated team. Candidates should hold a Bachelor's degree in Hospitality Management and have at least 2 years of management experience. Proficiency in Mandarin and a strong background in revenue management are essential. Competitive compensation and career growth await the right leader.

Benefits

Competitive Compensation

Professional Development Opportunities

Work-Life Integration

Qualifications

• Minimum of 2 years of experience managing hotel operations.
• Fluency in Mandarin (spoken and written).
• Financial acumen with revenue management experience.
• Proficiency with hotel management systems and technology.

Responsibilities

• Oversee daily hotel operations across all departments.
• Implement strategies that exceed expectations and build loyalty.
• Develop a motivated staff that delivers high-quality service.
• Manage budgets, control expenses, and maximise revenue.
• Ensure compliance with safety regulations and brand standards.
• Implement new ideas to enhance operational efficiency.

Skills

Hotel management experience

Fluency in Mandarin

Revenue management experience

Proficiency with hotel management systems

Education

Bachelor's degree in Hospitality Management or Business Administration

Job description

Are you ready to take charge and lead hotel operations in a location that suits you best? We have exciting positions available across multiple cities, allowing you to choose where your career flourishes next.

What's In It For You?

Work Where You Want: Select the location that best fits your lifestyle and career goals

Competitive Compensation: Salary package that recognizes your expertise and leadership

Growth Trajectory: Clear advancement opportunities in our rapidly expanding hotel network

Professional Development: Regular training and mentorship to sharpen your management skills

Work-Life Integration: We value your wellbeing alongside your professional contributions

Make Real Impact: Your decisions directly influence guest satisfaction and business success

Join an Innovation Leader: Be part of Malaysia's exciting co‑living hospitality revolution

Your Leadership Journey With Us

As Hotel Operation Manager, you'll take the helm of one of our properties, where your expertise will shape exceptional guest experiences while driving operational excellence. You'll lead teams, optimise revenue, and implement creative strategies that set our hotels apart in the competitive hospitality landscape.

What You'll Do:

Drive Operational Excellence: Oversee daily hotel operations across all departments

Create Memorable Guest Experiences: Implement strategies that exceed expectations and build loyalty

Lead & Inspire Your Team: Develop a motivated staff that delivers consistent, high‑quality service

Optimize Financial Performance: Manage budgets, control expenses, and maximise revenue

Uphold Quality Standards: Ensure compliance with safety regulations and brand standards

Innovate & Improve: Implement new ideas to enhance operational efficiency and guest satisfaction

What You Bring to the Table:

Bachelor's degree in Hospitality Management, Business Administration, or related field

Minimum of 2 years of experience managing hotel operations.

Fluency in Mandarin (spoken and written) to connect with guests and team members effectively.

Financial acumen with revenue management experience

Proficiency with hotel management systems and technology

Our Story

Since 2013, GFG has transformed from a small accommodation provider into a hospitality innovator managing over 10,000 rooms across Malaysia. In 2022, we revolutionised the industry with our Swing & Pillows Co‑living concept – a fresh approach combining private accommodations with vibrant community spaces.

Today, we proudly operate more than 90 hotels and 3 resorts across multiple Malaysian cities. By joining us, you'll be part of a forward‑thinking company that is redefining hospitality standards while creating communities where people connect, collaborate, and grow.

Property Management: https://gfgproperty.com/

Co‑living & Hotel Management: https://swingpillows.com.my/

Your Next Step – Choose Your Location and Apply Today!

Select one of our work locations:

• Petaling Jaya – Urban convenience in Selangor
• Kuala Lumpur – Vibrant city life in the capital
• Johor Bahru – Thriving gateway city in the south
• Malacca – Rich cultural heritage and history
• Penang – Serene coastal beauty and culinary paradise

Don't wait – apply now and let us know your preferred location! Experience a career where your ambitions align with the flexibility to work where you thrive most.

Your application will include the following questions:

• How many years' experience do you have as a Hotel Operations Manager?
• How many years of hotel management experience do you have?
• Have you worked in a role where you were responsible for yield management?
• How many years' experience do you have as a Hotel Manager?