Hotel Duty Manager – Guest Experience & Front Desk Leader

Shangri-La Group; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A prominent hotel group in Malaysia is seeking a Service Manager - Duty Manager to oversee daily hotel operations and enhance the guest experience. You will supervise the Front Office team, ensuring all colleagues are informed about hotel services. The ideal candidate is a strong team leader with hotel management experience and excellent interpersonal skills. Join us to provide exceptional service while ensuring the safety of guests and colleagues.

Qualifications

• Takes pride in being a hotelier.
• Strong understanding of room and front desk operations.
• Natural ability to anticipate guest's needs.

Responsibilities

• Ensure smooth operation on a daily basis.
• Enhance overall guest experience during their stay.
• Supervise and direct the Front Office team.
• Respond to emergencies according to standard operating procedure (SOP).

Skills

Interpersonal skills

Communication skills

Leadership

Team player

Education

Hotel management-related education

Job description

A prominent hotel group in Malaysia is seeking a Service Manager - Duty Manager to oversee daily hotel operations and enhance the guest experience. You will supervise the Front Office team, ensuring all colleagues are informed about hotel services. The ideal candidate is a strong team leader with hotel management experience and excellent interpersonal skills. Join us to provide exceptional service while ensuring the safety of guests and colleagues.