Homestay Operation Manager

Feel Home Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A hospitality management company is seeking an Operations Executive to oversee maintenance and logistics for homestay units. You will coordinate repairs, manage inventory, and ensure high standards of cleanliness and guest satisfaction. The role involves tracking staff logistics and providing regular performance updates to management. Ideal for candidates with experience in maintenance management and strong organizational skills. Join our team in Kuala Lumpur, Malaysia for a dynamic working experience.

Qualifications

• Experience in overseeing maintenance and logistics operations in a hostel or similar environment.
• Strong organizational skills and attention to detail.
• Ability to effectively communicate and coordinate with different teams.

Responsibilities

• Oversee and coordinate all repair and maintenance works across homestay units.
• Schedule and supervise contractors for various repairs.
• Maintain records of maintenance tasks and schedules.

Skills

Maintenance management

Inventory management

Logistics coordination

Communication

Problem-solving

Job description

Overview

Operations Executive (Hostel Management) role at UMR Strategic Sdn Bhd. The position involves overseeing maintenance, inventory, reporting, driver & logistics management, and coordination to support daily homestay operations.

Responsibilities

• Oversee and coordinate all repair and maintenance works across all homestay units.
• Schedule and supervise contractors/technicians for electrical, plumbing, air-cond, and general repairs.
• Handle urgent repair issues reported by guests or staff.
• Maintain records of maintenance tasks, schedules, and costs.
• Plan and implement preventive maintenance schedules to avoid breakdowns.
• Maintain accurate records of maintenance tasks, costs, and contractor invoices.
• Ensure all maintenance works are completed in a timely and cost-effective manner.
• Inventory & Supplies Management: Monitor and manage stock of tools, spare parts, and maintenance-related supplies.
• Coordinate with the purchasing team for restocking when required.
• Reporting & Communication: Report major repair or safety issues to the Property Management Director.
• Ensure timely communication and updates to relevant departments.
• Driver & Logistics Management: Manage daily transportation for in-house cleaners between homestay units.
• Plan efficient routes and transport schedules for item delivery and pickup.
• Track staff’s fuel usage, mileage, and vehicle maintenance.
• Coordination & Support: Work closely with Operations and Customer Service teams to support daily homestay operations.
• Respond to urgent delivery or transport-related requests promptly.
• Provide regular performance and issue updates to the Property Management Director.
• Oversee daily cleaning and maintenance of homestay units.
• Manage inventory and ordering of supplies.
• Ensure high standards of cleanliness and guest satisfaction.
• Coordinate with guests and other staff for check-in/check-out.
• Handle laundry and linen management.
• Report and address any maintenance issues.
• Prepare monthly report.