Head of Student Services

IMU Education; Kuala Lumpur; On-site; MYR 80,000 - 110,000; Full time

Job summary

A leading education institution in Kuala Lumpur is seeking a candidate to manage and enhance Student Services. The role involves strategic planning, compliance oversight, and department budget management. Applicants should possess a degree or Master’s degree and over 5 years of experience in the education sector. Strong communication and customer-centric operational skills are essential for success in this dynamic environment.

Qualifications

• More than 5 years of working experience in the education sector.
• Global experience with students.
• Background in budget and fiscal management.

Responsibilities

• Plan and manage operations of the Student Services Department.
• Develop strategic direction for student services.
• Implement quality services to meet stakeholder needs.
• Ensure compliance with university regulations.
• Lead various student activities and engagement.

Skills

Excellent communication skills

Interpersonal skills

Customer-centric processes

Education

Degree or Master’s in relevant field

Job description

Responsibilities

1. Planning, Organising, Maintaining and Managing the processes and operations of the Student Services Department.
2. Develop the strategic direction and policy for the department of student services that are in alignment with the outcomes identified in the university’s strategic plans.
3. Implement quality services which meets the need of various stakeholders and ensure a seamless delivery of such services to all stakeholders through cooperative, collaborative, and timely efforts with staff from other departments, faculty, students, and external organisations/agencies.
4. Responsible for ensuring all programmes and activities comply with university regulations and governance.
5. Responsible for the department’s budget planning and optimization.
6. Lead the department including student accommodation, extracurricular activities, alumni engagement, financial aid activities, welfare matters, and student self‑development activities.
7. Ensure communications with students, parents, faculty, administrators, and external agencies/authorities are timely, effective, and aligned with university’s strategic plan.
8. Ensure student needs are recognized and addressed through collaboration between students and faculty.
9. Always uphold professionalism and integrity in the discharge of duties for or on behalf of IMU.

Job Requirements

The successful candidate should have an appropriate combination of education, training, and experience in Student Affairs and Services, continuous quality improvement processes, and budget and fiscal management:

• A degree or Master’s holder with more than 5 years of working experience in the education sector and some global experience with students.
• Excellent communication and interpersonal skills.
• Strong background in defining, implementing, and managing customer‑centric processes and operations.