Guest Services & Ticketing Specialist

Genting Malaysia Berhad; Genting Highlands; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading hospitality and leisure company in Genting Highlands, Malaysia, seeks a Guest Service Crew member to assist in customer service, process ticket sales, and support VIP guests. Responsibilities include managing guest feedback, handling payment methods, and maintaining cleanliness in ticketing areas. Ideal candidates will have strong customer service skills and the ability to work flexible shifts. Join a dynamic team and shape the future of entertainment at our resort!

Qualifications

• Experience with customer service or guest engagement.
• Ability to work various shifts during peak and off-peak periods.
• Familiarity with handling payment methods.

Responsibilities

• Assist guests with enquiries and feedback.
• Process ticket sales using multiple systems.
• Maintain cleanliness of the ticketing area.
• Support team in managing queue effectively.

Skills

Customer service skills

Ability to handle feedback

Knowledge of POS systems

Cash handling

Job description

A leading hospitality and leisure company in Genting Highlands, Malaysia, seeks a Guest Service Crew member to assist in customer service, process ticket sales, and support VIP guests. Responsibilities include managing guest feedback, handling payment methods, and maintaining cleanliness in ticketing areas. Ideal candidates will have strong customer service skills and the ability to work flexible shifts. Join a dynamic team and shape the future of entertainment at our resort!