Growth & Customer Success Account Lead

Mercury Technology Consultancy Sdn Bhd; Penang; On-site; MYR 45,000 - 60,000; Full time

Job summary

A dynamic technology consultancy in Penang is seeking a proactive Customer Account & Growth Executive. This role involves managing key customer accounts and providing proactive support to help clients achieve long-term growth. The ideal candidate should have a minimum of 3 years of experience in account management and possess strong communication skills. Proficiency in CRM systems and the ability to communicate in English and Mandarin are essential. Join a young, energetic team in a fast-paced digital environment.

Benefits

Collaborative team environment

Growth-oriented company culture

Exposure to client strategy and business development

Qualifications

• Minimum 3 years of experience in Account Management, Client Relations, or Customer Success roles.
• Strong English proficiency required; fluent in Mandarin essential for client communication.
• Background in business-related fields is preferred.

Responsibilities

• Build and maintain strong, long-term relationships with key clients.
• Conduct regular account reviews to monitor client performance.
• Use CRM tools to track client activity and prepare reports.

Skills

Client Relationship Management

Communication Skills

Organizational Skills

Analytical Skills

Problem-Solving

Education

Diploma/Degree in Business, Marketing, Communications

Tools

CRM Systems

Google Workspace (Sheets, Docs, Slides)

Job description

A dynamic technology consultancy in Penang is seeking a proactive Customer Account & Growth Executive. This role involves managing key customer accounts and providing proactive support to help clients achieve long-term growth. The ideal candidate should have a minimum of 3 years of experience in account management and possess strong communication skills. Proficiency in CRM systems and the ability to communicate in English and Mandarin are essential. Join a young, energetic team in a fast-paced digital environment.