Greeter (1 year contract)

Richemont; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading luxury brand is seeking a Greeter to represent its Maison at Cartier boutiques in Kuala Lumpur. This role involves delivering exceptional service, managing client interactions, and upholding the brand's prestigious image. Ideal candidates should be passionate about luxury, possess excellent communication skills in English and Mandarin, and thrive in a team-oriented environment.

Benefits

Opportunities for career development

Deepen luxury knowledge and enhance service skills

Part of a dynamic and diverse team

Qualifications

• Excellent communication in English and Mandarin.
• Strong team spirit and digital savvy.
• Ability to provide exceptional client service.

Responsibilities

• Uphold the Cartier image and deliver excellent client experience.
• Manage waiting times and provide stock information.
• Ensure smooth client flow and respond to needs promptly.

Skills

Communication

Team Spirit

Organizational Skills

Client-Focused Service

Flexibility

Job description

The story of Cartier is founded on audacity and passion. For more than 170 years, we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers, from boutiques to workshops and corporate offices. Our 9,000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to enrich our Maison’s heritage by pushing the boundaries of creativity.

We are looking for a Greeter to join us at our Cartier boutiques as the face of our Maison, contributing to the success of our brand. If you have a passion for luxury jewelry and serving people, we invite you to apply now!

HOW WILL YOU MAKE AN IMPACT?

• As an Ambassador of the Maison, uphold the Cartier image and deliver a consistent, excellent client experience throughout the client journey.
• Handle waiting time management by informing clients about approximate wait times, providing stock information, and storytelling about the Maison and the boutique.
• Ensure smooth client flow and orientation by assessing needs and responding promptly and positively to concerns.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

We believe in shared success, and that your actions elevate your team and brand. To contribute to team success, you:

• Have a strong team spirit.
• Maintain excellent communication in English and Mandarin.
• Are digitally savvy with strong organizational skills.
• Provide excellent, client-focused service.
• Exercise flexibility and initiative to serve at the highest standard.

HOW DO WE KEEP YOU SMILING?

• A great opportunity to be part of a dynamic, diverse team committed to outstanding service.
• This role will deepen your luxury knowledge and enhance your boutique operations and service skills.
• Numerous opportunities within Cartier and the Richemont Group for career development.

YOUR JOURNEY WITH US:

• Shortlisted candidates will meet with the HRBP for an introduction to team dynamics and culture.
• Next, you'll meet with the Commercial Client and Operations Manager for a deeper assessment and discussion of growth opportunities.
• Finally, you'll meet with the Boutique Manager to learn more about our operations and ask questions.

Richemont owns several leading luxury companies, especially in jewellery, watches, and writing instruments. Cartier joined the Group in 1988.