Global Customer Quality Engineer – Drive Root-Cause & CAPA

Kalmar Global; Perak; On-site; MYR 70,000 - 90,000; Full time

Job summary

A leading global provider of material handling solutions is seeking a Customer Quality Engineer in Perak, Malaysia. This role involves ensuring product quality meets customer requirements, managing quality issues, and utilizing methodologies like 8D and Six Sigma. The ideal candidate will have a BS/BA in Engineering or Science and at least 5 years of experience in a technical or quality role. Strong communication skills and a customer-centric mindset are essential. Join a dynamic team dedicated to driving continuous improvement and customer satisfaction.

Benefits

Flexible working conditions

Development opportunities

Commitment to safety and sustainability

Qualifications

• A minimum of 5 years as an engineer in a technical or quality role, preferably in a manufacturing environment.
• Proficiency with quality tools and proficient in root-cause analysis.
• Excellent analytical, problem-solving, and decision-making abilities.

Responsibilities

• Serve as the main point of contact for customer quality issues and ensure product quality.
• Lead cross-functional teams using problem-solving methodologies for customer issues.
• Manage Customer Quality Service Requests and prepare required quality reports.
• Drive continuous improvement in product lifecycle and ensure compliance.
• Lead audits and support quality meetings.

Skills

Customer-centric mindset

Root-cause analysis

Verbal and written communication

Statistical analysis (Minitab, JMP)

Education

BS/BA in Engineering / Science

Tools

8D

FMEA

PPAP

SPC

Job description

A leading global provider of material handling solutions is seeking a Customer Quality Engineer in Perak, Malaysia. This role involves ensuring product quality meets customer requirements, managing quality issues, and utilizing methodologies like 8D and Six Sigma. The ideal candidate will have a BS/BA in Engineering or Science and at least 5 years of experience in a technical or quality role. Strong communication skills and a customer-centric mindset are essential. Join a dynamic team dedicated to driving continuous improvement and customer satisfaction.