GENERAL MANAGER

FastJobs; Kuala Lumpur; On-site; MYR 80,000 - 110,000; Full time

Job summary

A leading restaurant operations firm in Kuala Lumpur is seeking an experienced Manager to oversee daily operations across multiple locations. The ideal candidate will have 5-10 years in F&B leadership and a strong background in restaurant management, food safety, and guest services. Responsibilities include maintaining brand standards, managing P&Ls, and leading staff development. This position offers a competitive salary and opportunities for career growth in a dynamic and fast-paced environment.

Qualifications

• 5–10+ years of progressive F&B leadership experience.
• Strong background in restaurant operations and guest service management.
• Expert understanding of restaurant P&Ls and inventory management.

Responsibilities

• Oversee daily operations across all restaurant locations.
• Ensure consistent execution of brand standards and food safety.
• Monitor operational performance through audits and site visits.

Skills

Leadership

Operations Management

Financial Analysis

Guest Service Management

Multitasking

Education

Bachelor’s degree in Hospitality Management

Tools

Restaurant POS Systems

Job description

Responsibilities

• Oversee daily operations across all restaurant locations.
• Ensure consistent execution of brand standards, food safety, and service quality.
• Monitor operational performance through regular audits and site visits.
• Lead, coach, and develop Restaurant Managers, Chefs, and operations teams.
• Create staffing plans, oversee hiring, and ensure robust training programs.
• Foster a high-performance culture focused on accountability, teamwork, and guest satisfaction.
• Manage P&Ls for all locations, ensuring financial targets are met.
• Monitor food and labor costs, identify variances, and implement corrective actions.
• Develop budgets, forecast sales, and optimize resources for cost efficiency.
• Uphold exceptional guest service standards across all units.
• Respond to escalated guest concerns and resolve service-related issues.
• Use guest feedback tools and reputation platforms to identify trends and improve experiences.
• Implement and refine SOPs for kitchen operations, service, inventory control, and purchasing.
• Ensure compliance with local health, safety, and labor regulations.
• Conduct regular food safety audits and maintain high hygiene standards.
• Oversee facility maintenance and ensure equipment is properly functioning.
• Support expansion and new store openings, including site set‑up, staffing, and training.
• Analyze market trends, competitor performance, and guest data to inform strategy.
• Collaborate with marketing teams on promotions, menu launches, and brand initiatives.

Requirements

• Bachelor’s degree in Hospitality Management, Business, or related field (preferred).
• 5–10+ years of progressive F&B leadership, including multi‑unit management experience.
• Strong background in restaurant operations, food safety, and guest service management.
• Expert understanding of restaurant operations, P&Ls, inventory, and labor management.
• Ability to multitask in a fast‑paced environment.
• Proficient with restaurant POS, inventory, scheduling.