Front Office - Host: Hyatt Centric Kota Kinabalu

Hyatt Centric; West Coast Division; On-site; MYR 30,000 - 40,000; Full time

Job summary

A leading hotel in Kota Kinabalu is seeking a Front Office - Host who will deliver excellent service to guests. This role involves handling inquiries efficiently and requires strong communication skills and a good understanding of hotel facilities. Candidates should have a qualification in Hospitality or Tourism, along with at least 2 years of experience in a larger hotel's Front Office department. Excellent problem-solving abilities and a pleasant demeanor are essential for success in this position.

Qualifications

• Minimum 2 years work experience in Front Office department in a larger operation.
• Computer literate with excellent English communication skills both in written and verbal.

Responsibilities

• Deliver excellent and consistent level of service to all guests.
• Handle guest inquiries in a courteous and efficient manner.
• Be well-informed about all hotel facilities to address guest concerns.

Skills

Customer service

Communication

Problem solving

Education

Certificate or diploma in Hospitality or Tourism management

Job description

Hyatt Centric Kota Kinabalu

Summary

You will be responsible for delivering an excellent and consistent level of service to all guests. As a Front Office - Host, you will contribute to the smooth and efficient operation of the Reception area within the Rooms Division. In this role, you will handle guest inquiries in a courteous and efficient manner. Strong customer service and communication skills, along with a pleasant attitude, are essential. You should also be well-informed about all hotel facilities to ensure you can address guest concerns promptly, knowledgeably, and professionally.

Qualifications

Ideally with a certificate or diploma in Hospitality or Tourism management. Minimum 2 years work experience in Front Office department in a larger operation. Good problem solving, administrative and interpersonal skills are a must. Computer literate and excellent English communication skills both in written and verbal.