FRONT OFFICE EXECUTIVE

Eagle Ranch Resort; Port Dickson; On-site; MYR 20,000 - 100,000; Full time

Job summary

A renowned hospitality establishment in Port Dickson is seeking a friendly and professional individual to manage guest reception and provide administrative support. Key responsibilities include greeting guests, handling correspondence, and ensuring the reception area is organized. The ideal candidate should have a high school diploma, excellent communication skills, and the ability to multitask in a fast-paced environment. Flexibility for various shifts is essential.

Qualifications

• High school diploma or equivalent.
• Previous experience in a customer service role is preferred.
• Flexibility to work evenings, weekends, and holidays if required.

Responsibilities

• Welcome and greet guests in a friendly and professional manner.
• Answer phone calls and direct them to the appropriate person or department.
• Handle guest complaints and resolve issues in a timely and efficient manner.
• Maintain knowledge of company products, services, and policies.

Skills

Excellent communication and interpersonal skills

Organized and detail-oriented

Strong problem-solving skills

Proficient in Microsoft Office suite

Ability to multitask and prioritize

Professional and friendly demeanor

Education

High school diploma or equivalent

Job description

Welcome and greet guests in a friendly and professional manner

Answer phone calls and direct them to the appropriate person or department

Handle incoming and outgoing correspondence, including emails and letters

Manage the reception area to ensure it is clean and organized at all times

Assist with administrative tasks, such as data entry, filing, and photocopying

Maintain a record of incoming and outgoing guests and employees

Handle guest complaints and resolve issues in a timely and efficient manner

Coordinate with other departments to ensure smooth operations

Maintain knowledge of company products, services, and policies

Provide support to other team members as needed

Responsibilities

• Welcome and greet guests in a friendly and professional manner
• Answer phone calls and direct them to the appropriate person or department
• Handle incoming and outgoing correspondence, including emails and letters
• Manage the reception area to ensure it is clean and organized at all times
• Assist with administrative tasks, such as data entry, filing, and photocopying
• Maintain a record of incoming and outgoing guests and employees
• Handle guest complaints and resolve issues in a timely and efficient manner
• Coordinate with other departments to ensure smooth operations
• Maintain knowledge of company products, services, and policies
• Provide support to other team members as needed

Qualifications

• High school diploma or equivalent
• Previous experience in a customer service role is preferred
• Excellent communication and interpersonal skills
• Proficient in Microsoft Office suite
• Organized and detail-oriented
• Ability to multitask and prioritize
• Strong problem-solving skills
• Professional and friendly demeanor
• Ability to work in a fast-paced environment
• Flexibility to work evenings, weekends, and holidays if required